Technical Support Assistance
Confidential
Total years of experience :11 years, 8 Months
Responsible for Handling clients technical issues via live calls, live chats, tickets.
Have experience in handling Virtual Private Network related issues and have worked on Android, iOS, Windows, Linux, DD-WRT, Merlin, others.
Oversee all the technical requirements as provided in RFP and develop a BoQ and assist in
the deployment as needed.
Tasks performed:
1. Provide Network solutions to customers along with equipment demos and site survey.
Extensive discussions with customers to explain the needs and requirements for a successful deployment.
2. Coordination with our partners like Juniper, Ruckus, Pulse Secure to fulfill client needs.
3. Hands on experience on Juniper MX960 as router as well as BNG, Ruckus Wireless
devices and Zone planner software.
4. BoQ/BoM development and pricing as per company policy.
5. Coordination with support engineers (JTAC) to resolve customer issue, resolving issue by
myself in case of no back end vendor support.
6. Performing PAT tests as per customer requirement.
• Maintaining financial accounts on MS Office Excel sheets of Income Expense.
• Payroll system.
• Stock check and balance and order stock upon requirement.
• Computer operating system technical support.
• Wired/wireless LAN configuration for LAN and Internet connectivity.
• A thorough observation/Administration of work load in the company
• Ensure proper working condition of outpatient clinics, waiting lounge, admission rooms and pharmacy.
• Planning and developing new ideas for the development and progress of the hospital.
• Recruit and hired new staff based on the requirement of the hospital.
• Acted as a liaison between medical staff, doctors and chief executive.
• Ensuring smooth working of day to day operations of all departments in the hospital and generate daily, monthly report based on the progress of hospital.
• Created LAN (wired and wireless) for hospital using cat6 Ethernet cable and TP-Link switches
• Resource sharing on the network to the end users.
• Configuration of ZTE router for Broadband Internet Access.
• Maintaining access control list defining rules to users accessing the network.
• Configuration of router and switches according to network/users requirement.
• Developed Hospital management software using C #. Net and SQL 2008.
• Installed CCTV in hospital and connected it to the Internet for monitoring from remote location.
• Monitoring of LAN, CCTV, hospital management software for its smooth and efficient working and take efficient steps in case of failures.
-Understanding and Monitoring Switching, Transmission of EWSD, ZTE Telephone Exchange.
-Broadband Installation
Bachelor of Telecommunications and Networking.