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Irilda Zotellari, HR & Administration Manager

Irilda Zotellari

HR & Administration Manager·arena oil products trading llc

United Arab Emirates

Diploma, Human Resources

Work experience

Total years of experience: 15 years, 6 months

HR & Administration Manager

June 2022 - Present

arena oil products trading llc

Dubai, United Arab Emirates

June 2022 - Present

Employee Engagement and Culture strategies: Aligning HR policies and practices with the overall
business goals and objectives. This includes workforce planning, talent management, and succession
planning.
• HR policy development and review: Creating, updating, and ensuring compliance with all relevant
employment laws and company policies
• Performance management: Overseeing the performance review process, including setting goals,
conducting reviews, and developing performance improvement plans.
• Compensation and benefits administration: Managing salary structures, benefits packages, and ensuring
competitive compensation practices.
• Employee relations: Handling employee grievances, disciplinary actions, and conflict resolution.
• Talent acquisition and recruitment: Developing and implementing recruitment strategies to attract and hire.
This includes job postings, screening resumes, conducting interviews, and onboarding.
• Training and development: Identifying training needs, developing training programs, and overseeing
employee development initiatives.
• Budget management: Managing the HR department's budget and resources effectively.
• Compliance: Ensuring compliance with all relevant employment laws and regulations, including conducting
regular audits and implementing necessary changes.
• Operational HR: Onboarding: Managing the onboarding process for new employees, ensuring a smooth
transition into the company. Offboarding: Managing the termination process, including exit interviews and
ensuring compliance with all relevant policies
• Payroll administration: Overseeing the payroll process, ensuring timely and accurate payment of salaries
and wages

Company industry:
Oil & Gas
Job role:
Human Resources and Recruitment

Hr Generalist/ Office Manager

April 2020 - December 2021

Orient Gate Property Developer

Dubai, United Arab Emirates

April 2020 - December 2021

Administer HR-relate documentation, such as contracts of employment
• Developed and maintained personnel records, including onboarding and offboarding documentation,
payroll information, and performance reviews
• Implemented HR policies and procedures to ensure compliance with labor laws and regulations
• Maintained accurate records of attendance tracking systems and leave requests
• Managed employee relations issues such as grievances, disciplinary actions, complaints, and terminations
• Conducted employee orientations to introduce new hires to company policies, benefits, and culture
• Organized employee training sessions to develop skills that would enhance job performance
• Drafted policies regarding hiring practices, termination procedures, disciplinary measures and other topics
related to employment law compliance
• Overseeing the smooth operation of the office environment, ensuring all administrative needs are met
• Coordinating with other staff or departments to ensure the office runs efficiently
• Ensuring that office projects are completed on time, within scope, and on budget

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Human Resource Administrator/ Executive Assistant

January 2017 - March 2020

MAGAZZINO ITALIA LLC

Dubai, United Arab Emirates

January 2017 - March 2020

Track and maintain weekly attendance and annual vacation employee records, preparing or updating
employment records related to hiring
• Explaining human resources policies, procedures, laws, and standards to new and existing employees
• Collaborated with department heads to identify staffing needs and develop recruitment strategies
accordingly.
• Responded to employee inquiries regarding payroll issues, leave requests, and other HR-related matters
• Overseeing hiring process, which includes coordinating job posts and reviewing resumes
• Conducted exit interviews to determine reasons behind separations from the organization
• Created and maintained employee files, including personnel information, benefits administration, payroll
records, and other related documents
• Negotiated with insurance providers, securing cost-effective benefits for employees.
• Assisting in the planning, execution, and monitoring of special projects or initiatives
• Managing the executive's calendar, scheduling meetings, and prioritizing appointments
• Coordinating logistics for corporate events, conferences, or business trips

Company industry:
Sales Outsourcing
Job role:
Administration

Human Resources Officer/executive assistant

January 2017 - March 2020

magazzino italia

Dubai, United Arab Emirates

January 2017 - March 2020

Track and maintain weekly attendance and annual vacation employee records, preparing or updating employment records related to hiring, transferring, promoting, and terminating.
Explaining human resources policies, procedures, laws, and standards to new and existing employees. Informing job applicants of job duties, responsibilities, benefits, schedules, working conditions, promotion opportunities.
Processing all personnel action forms and ensuring proper approval. Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
Organized high level executive committee meetings, taking meeting minutes and distribute notes to the appropriate audience. Prepare reports, memos, letters and presentations.
Coordinates meeting, and schedule arrangements for the Executives, staff, business partners, and customers. Managed travel and expense reports for department team members. • Conducting Business meeting with business customers.
• Liaising with clients, suppliers and other staff. Inventory controlling. Item listing and scheduling as per the retail category. Business promotion planning

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Assistant Manager

May 2016 - December 2016

FRATELLI LA BUFALA

Dubai, United Arab Emirates

May 2016 - December 2016

Key Achievements and Roles:
•Purchase merchandise according to the budgets for a particular season
•Developing the most compelling, competitive assortment for each store for each floor set/season
•Assuming responsibility for top line sales and bottom line margin. Creating merchandising vision for each floor set/season to turn over to the visor team
•Participating in strategic planning for assigned areas. Taking a lead role with other merchandisers in teaching, training, and coaching on job-related skills
•Generate and describe creative, results-focused marketing concepts to a diverse client base
•Consider which goods will sell well in a particular location, and establish prices
•Research costumer demands by processing store sales and inventory reports. Assisting in strategies and producing goals for the company and clients

GRID SHPK, Tirana, Albania

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Front Desk Manager

April 2013 - February 2016

grid shpk

Tirana, Albania

April 2013 - February 2016

Devising and maintaining office systems, including data management and filing.
 Take notes at meetings or to provide general assistance during presentations
 Liaise with internal administration and marketing departments to create and implement
projects.
 Ensure necessary records are maintained that can readily provide current, accurate
and accessible information.
 Provide senior level administrative support to the directors through the facilitation of
communication on their behalf (follow-up with letters, memos, reports, e-mail, and calls)
 Provide coordination support to the Senior Management Team

Company industry:
Advertising
Job role:
Secretarial

hr officer

March 2010 - January 2013

century 21

Tirana, Albania

March 2010 - January 2013

Working closely with the HR team and other departments to ensure the smooth running of HR functions
and contributes to the overall success of the organization
• Coordinating interviews and conducting preliminary interviews.
• Assisting with job offers and onboarding processes
• Coordinating employee training programs
• Handling HR documentation, such as contracts and legal records
• Updated job descriptions regularly to reflect changing organizational needs.

Company industry:
Real Estate
Job role:
Administration

Education

Institute Of Human Resource Management

September 2020

September 2020

Diploma, Human Resources

United Arab Emirates

CIPD Human Resources Management

AGRICULTURE UNIVERSITY OF TIRANA

June 2014

June 2014

Master's degree, Food Technology , Quality & Safety

Albania

-

university of albania

May 2014

May 2014

Master's degree, Agricultural Engineering

Albania

engineering food and agriculture

September 2012

September 2012

Bachelor's degree, Agricultural Engineering

Albania

AGRICULTURE UNIVERSITY OF TIRANA

July 2012

July 2012

Bachelor's degree, Engineering Food & Agriculture

Albania

-

Skills

minutes
Expert
minutes
Expert
office administration
Expert
office administration
Expert
negotiation
Expert
negotiation
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
ADMINISTRACIóN DE BENEFICIOS
Expert
ADMINISTRACIóN DE BENEFICIOS
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
HIRING
Intermediate
HIRING
Intermediate
talent management
Expert
talent management
Expert
hr policy
Expert
hr policy
Expert
compensation & benefits
Expert
compensation & benefits
Expert
hr strategy
Expert
hr strategy
Expert
recruitment
Expert
recruitment
Expert
Time Management
Expert
Time Management
Expert
Teamwork
Expert
Teamwork
Expert
Performance Management
Expert
Performance Management
Expert
planning
Expert
planning
Expert
payroll
Expert
payroll
Expert
operational hr
Expert
operational hr
Expert
organizational development
Expert
organizational development
Expert
Policy
Expert
Policy
Expert
Office Management
Expert
Office Management
Expert
Operation
Expert
Operation
Expert
Problem Solving
Expert
Problem Solving
Expert
Team Leadership
Expert
Team Leadership
Expert
Team Management
Expert
Team Management
Expert
HR Transformation
Expert
HR Transformation
Expert

Languages

English
Expert
Italian
Native Speaker
Spanish
Beginner
Albanian
Native Speaker