Irina Bulenok

Key Responsibilities:
• Provided executive and administrative support to General Manager; manage, coordinate and maintain calendar including appointments, meetings and business trips.
• Organized GM travel and logistics including flights, visa requirements, accommodation and meeting schedules; accompany GM in business trips to take notes at meetings or to provide general assistance during presentations.
• Handle a variety of administrative duties independently including planning & coordinating administrative procedures & systems; manage legalization of documents, visit embassy and get permissions
• Develop and carry out an efficient documentation and filing systems; prepare reports and presentations; maintain and update personal files for company employees and keep their records.
• Manage short-term projects and initiatives as requested by the General Manager; prioritize and manage multiple projects simultaneously and follow through on issues in a timely manner

Designation Chronology:
• Assistant Boutique Manager - Van Cleef & Arpels, Dubai Mall (Mar 2009 - Feb 2015)
• Senior Sales Associate - Van Cleef & Arpels, Bur Juman Mall (Nov 2004 - Mar 2009)

Key Responsibilities as Assistant Boutique Manager:
• Managed overall operations of the boutique including appearance and maintenance of the boutique, reporting and documentation, managing the stock and analyzing stock movement.
• Coordinated merchandise replenishment and the flow of merchandise from the stock room to the sales floor.
• Managed merchandising of the boutique according to the Maison guidelines; evaluated the boutique sales, prepared reports and suggested ways to increase sales and improve business.
• Attended regular meetings with the Boutique Manager to develop strategy for fast and slow moving pieces; also discussed monthly activities, achievements, sales results and other issues.
• Led the boutique team with focus on their appearance and behavior, and supported them in achieving individual targets, thereby contributing to the achievement boutique targets.
• Consistently maintained high standards for store appearance and displays; created a welcoming environment for customers by greeting and assisting with their inquiries and needs.
• Ensured that all the retail operations (sales, exchanges, returns, deposits and related documentation) are processes according to the company policies and procedures.
• Built healthy business relations with customers by answering their questions and assisting with product selection, purchases.
• Entrusted with the responsibility of building up client database of the boutique by acquiring new customers and developing loyal clients; involved in developing the CRM cards of the boutique.
• Managed sales of high jewelry pieces within the specified standards of Maison; focused on increasing the Mystery Shopping results through high qualitative standards in the boutique.
• Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Assisted the store team in maintaining the store’s visual objectives and housekeeping standards by straightening merchandise and assisting in floor and fixture changes.
• Oversaw the planning, organizing and delegation of work amongst team; identified training needs and provided ongoing training to the team in execution of daily tasks and to maximize sales.

Key Responsibilities as Senior Sales Associate:
• Handled sales of the Maison for an efficient functioning of the boutique, with accountability for merchandising of the boutique as per the Maison guidelines.
• Organized and maintained the appearance of the boutique, ensuring than the pieces look attractive and easily visible to customers; ensured the tidiness of the boutique, windows, displays and safe area at all time.
• Established a loyal client base of repeat customers by acquiring a full understanding of individual client's tastes and learning the features and nuances of every item in the boutique.
• Managed cross-selling of products to customers to increase purchase amounts, and provided outstanding customer service while obtaining maximum sales.
• Developed a strong network outside the boutique and their interest on the Maison through the catalogues, events, gifts, mailing and services.
• Maintained a friendly, professional behavior and conduct at all times with customers, managers and team; ensured client follow up regarding reservations, deposits and after sale service.

PREVIOUS ASSIGNMENTS

• Sales Associate, Central Cashier, Massimo Dutti, City Centre Mall, Broadway Trading, Dubai, Sep 2000 - Nov 2004 (04 Years 02 Months)