irish arenal

- Produce and distribute correspondence memos, letters, faxes and forms.
- Assist in the preparation of regularly scheduled reports.
- Develop and maintain a filing system.
- Order office supplies.
- Submit and reconcile expense reports.
- Provide information by answering questions and requests.
- Handle multiple projects.
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Contribute to team effort by accomplishing related results as needed.
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
- Organize travel arrangements for senior managers.
- Maintain computer and manual filing systems.
- Coordinate office procedures.
- Reply to email, telephone or face to face enquiries.
- Resolve administrative problems.
- Receive, sort and distribute the mail.
- Maintain up-to-date employee holiday records.
- Process gate pass and medical certificate (for laborers) in industrial sites.
- Schedule trainings necessary for offshore employees.
- Procurement duties and responsibilities including purchase orders (coordination to our suppliers and engineers on their material request), delivery notes, prepare and monitor invoices.


Projects Handled:

● Qatar Power

- Internal Painting Removal, Repainting and Mechanical Works of Potable Water Tanks B.

● Qatar Petroleum - NGL

- Call Off Protective Coating Services

● North Oil Company

- Online Pipe Repairs (Technowrap)

- Analyzing financial data to identify the customer’s financial status.
- Accountable for reducing delinquency for assigned accounts.
- Finding and contacting debtors to arrange debt payoffs.
- Transfer calls to the Accounts Receivable Department for proper collection and escalation.
- Establish and maintain an effective and cooperative working relationships between customers and the company.
- Meet defined department goals and activity metrics.
- Documentation and filing of conversation.

- Receives inbound calls in a timely and professional manner.
- Working with customers to identify computer problems and advising on the solution.
- Analyzing call logs so you can spot common trends and underlying problems.
- Working with field engineers to visit customer’s premises if the problem is more serious.
- Performs basic troubleshooting on customer’s computer.
- Testing and fixing faulty equipment.
- Work continuously on a task until completion (or referral to third parties, if appropriate).
- Writes and administers performance reviews for skill improvement.
- Provide support, including procedural documentation and relevant reports.
- Documentation and filing of conversation.

- Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Answering customer’s queries. Providing the right and accurate resolution to the problem using the available resources.
- Doing credit search to check customer’s eligibility for new service.
- Activates new customer’s account.
- Accountable for reducing delinquency for assigned accounts.
- Take actions to encourage timely debt payments.
- Update account status records and collection efforts.
- Create necessary reports for fraudulent accounts.
- Process payment (thru credit card or check over the phone).
- Assists the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Documentation and filing of conversation.

- Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.
- Manages customer queries, clarifications and complaints independently.
- Writes and administers performance reviews for skill improvement.
- Assists the manager with daily operation of the call center to include the development, analysis and implementation of staffing, training, scheduling and reward/recognition programs.
- Works as a member/leader of special or ongoing projects that are important to area/process improvement.
- Establishes work procedures and processes that support the company and departmental standards, procedures and strategic directives.
- Responsible for answering queries through email support, providing the right feedback and resolution to the problem using the available resources.
- Responsible for providing local or long distance telephone numbers through directory assistance.
- Providing real-time assistance through chat support service.
- Handle large volume of customer calls efficiently.
- Provides excellent customer service.