Senior relationship manager
Qatar National Bank
Total years of experience :19 years, 6 Months
Managed over 60 Corporate relationships as well as grew customer base from scratch by +120 new to bank premium banking accounts within years period.
Surpassed goals by 125%, exceeded QR 10 Million per month in sales in mortgage and personal loans.
Exceeded more than QR 2 million per month investments and banc assurance sales.
Top performer of the year for 2014, 2015 and 2016.
Cultivated and managed 150 key Corporate company relationships and develop appropriate Retail employee payroll solutions with intention of winning profitable business.
Surpassed goals by 200% and exceeded $1.5 million p.m in loan sales as well as 150+ new to bank accounts within 3 months.
Concieved and devised innovative Business development/sales plan strategies for specific sector namely construction, oil & petroleum and hotels that enhanced significant growth.
Responsible for acquisition, growth and development of payroll business through provision of high value added, relationship based sales and service.
Actively and successfully managed the sales process including lead generation, client pitch; negotiations, closing deal and handover to the sales management team.
Confer with key contact’s including CFO’s, HR managers, owners and Product & Marketing Department to craft new products, propositions and special offers and campaigns into the target market.
Managed a diverse portfolio of around 250 affluent and HNW customers in order to increase loyalty and ensuring repeated business.
Grew the business by bringing deposits of over $35 million including FCY deposits, personal loan of $60 million, Mortgage Loan $50 million, decreasing High cost deposits and increasing Low Cost deposits with total assets under management (AUM) exceeding $500 million and generating $2.5 million in annual revenue.
Recommended enhancement to website to institute email capture and online and enable online sign up enabling the bank to increase expand its database of potential clients.
Improved revenue generation-capabilities across business lines by identifying new products as well as cross sell mortgage loans, investments such as managed funds, credits cards as well as banc assurance products.
Consistently increased penetration/fresh acquisition into target markets (Qataris, business people, CEO’s and other top management level.
Successfully managed and maintained Sadara VIP Lounge branch at Ramada Plaza Hotel for three years.
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Successfully achieved over 100% target and brought over $100 million business over a period of two years.
Increased new migrant accounts market share from 0 to 7.5% over two years.
Achieved agreed income targets both in terms of nos of customers (over 16645 personal accounts opened as well as cross sell home loans/credit cards/fixed term deposits and corporate accounts.
Consistently been a top performer and awarded certificates for meeting and exceeding sales target as well as individual KPI’s.
Identified new products (New migrant credits cards and student credit cards) and developed these products in conjunction with senior managers & product managers.
Managed and organized coaching/training and development of a team of 15 by providing on the job training, guidance and constantly updated product and process knowledge by successfully organizing product quiz/test etc,
Updated and maintain all sales MIS (calls, prospects, attrition etc) and generated daily, weekly and month end reports (sales per week/referral generated/relationship balances etc) in timely and accurate manner.
Planned, coordinated and attended Trade shows/Road shows as well as setting up stalls in exhibitions, religious festivals, sporting events to promote products.
Instrumental in retaining the business through effective management of saving cancellations. Saved around 20% policies from being cancelled daily.
Prepared quotations for general home and contents and car insurance. Sold more then 10 home and contents and car insurances per day by following up on sales leads and converting them into profitable manner by doing outbound calls.
Handled insurance claims effectively and liaising with underwriters daily.
Sold a record 300 car insurances in a single month.
Was awarded as Top Sales achiever of the Year for dealing with both inbound and outbound teams and also involved in sales coaching and helped in developing strategies to maximize sales and referrals.
Participated actively on initiation, planning and conceptualization of the First Sales Newsletter.
Tapped potential home loan/investment loans.
Achieved the highest sales of Credit cards (400) over a three years period while cross selling other products such as, personal/savings accounts, additional borrowings, loan products and loan protection insurances
Received General Managers Quarterly Award in two consecutive years: Dec 2004 & June 2005.
Mba in International Business from National Graduate Business School,Australian National School.
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