ايرينا هنيب

Main responsibilities:

- selling company’s products/services and creating long - term relationships with customers;

- providing full guidance and proper information about the product to the customer for enchanting further cooperation;

- researching current market trends for product and identify improvements;

- finding best solutions possible in conflict or unpredictable situations;

- handling cash and making daily reports for finance department;

-receiving orders, filling up invoices and all check lists;

-providing full assistance and support to the manager by partially following his responsibilities;

- conducting trainings for the staff regarding sales techniques and customer service;

-developing and generating new ideas for digital marketing campaign;

-providing high- level service by meeting customers’ requests, solving problems and establishing long-term relationship;

Main responsibilities :

- daily guidance and follow up of the workers;

- training, assigning, scheduling and consulting employees;

- monitoring employees’ performance by gathering relevant data and completing quality reports;

- making suggestions for improvements, changes and implementing them;

- reviewing the implementation, efficiency of product quality and handling customers’ complains;

- creating advertisement presentations for potential customers;

- checking, processing payments and issuing refunds;

- developing customer retention and satisfaction program;

- managing large amount of phone calls, emails, chats and messages;

- processing customers’ accounts and documents;

Main responsibilities:

- constant cooperation with the customers and data base handling;

- handling difficult situations and creating positive experience for the customers;

- building relations with the customers, keeping brand name on a high level and conducting sales meetings;

- providing full guidance to the customers about company’s product and sevices;