store manager
alfuttaim group
Total years of experience :8 years, 3 Months
• Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills
• Implements a high standard of customer focus within the store
• Ensure customer needs are met and complaints/queries are resolved in a timely manner
• Assess mystery shopping feedback and prepare action
• Achieve the revenue targets for the store
• Achieve target productivity metric (sales per person per day, staff per feet.sq) for the store
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff.
• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the stor
• Oversee and monitor all point of sales activities in the store which includes sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store (stock availability, order management, back store management, stock movement within store)
• Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Maintain high standards of visual appearance throughout the store including all nonretail areas
• Maintain window and in store displays to a high standard in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
• Execute price revisions within the store. ensure price markdown during sale times
• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in store training and enroll staff on relevant Learning and Development courses
• Oversee staff development and drive motivation levels of the store associates
Completes store operational requirements by scheduling and assigning employees; following up on work results.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Achieves financial objectives by preparing a monthly budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion authorizing clearance sales; studying trends.
Protects employees and customers by providing a safe and clean store environment.
Determines marketing strategy changes by reviewing operating and financial statements and departmental sales record.
Maintains operations by initiating, coordinating and enforcing program, operational, and personnel policies and procedures.
Open new channels attracting new customer study market analysis needs and client’s desire and request
Greeting customers who enter the shop.
Be involved in stock control and management.
Assisting shoppers to find the goods and products they are looking for.
Being responsible for processing cash and card payments.
Answering queries from customers.
Giving advice and guidance on product selection to customers.
Settlement cash registers with receipts.
Keeping the store tidy and clean, this includes deep clean
Responsible dealing with customer complaints.
Working within established guidelines, particularly with brands.
Attaching price tags to merchandise on the shop floor.
Make stock order and assist with the warehouse to reorder point for the fast moving item.
Receiving and storing the delivery of large amounts of stock.
Gather sustainable knowledge about brands and item
bachelor degree of commerce english section