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Isagani Gallofin Jr, Assistant Restaurant Manager

Isagani Gallofin Jr

Assistant Restaurant Manager·Baskin Robbins, Americana Kuwait Food Company

Kuwait

High school or equivalent, BASIC COMPUTER

Work experience

Total years of experience: 14 years, 5 months

Assistant Restaurant Manager

January 2017 - Present

Baskin Robbins, Americana Kuwait Food Company

Al Kuwait, Kuwait

January 2017 - Present

• Conduct training for new and existing employees towards brand standards and team.
• Monitor Daily Inventory Report, place orders for supplies, and oversee inventory
management to prevent shortages or overstocking.
• Lead by example, motivating and guiding staff to deliver outstanding customer experiences
and achieve performance targets.
• Handle customer inquiries, feedback, and complaints in a professional and courteous
manner, aiming to resolve issues and enhance customer satisfaction.
• Prepare daily consumption and Sales Report.

Company industry:
Catering, Food Service, & Restaurant

Store Shift Supervisor

January 2012 - Present

Baskin Robbins, Americana Kuwait Food Company

Al Kuwait, Kuwait

January 2012 - Present

• Oversaw the stores daily operations, including opening and closing procedures, cash
handling, and staff management during assigned shifts.
• Led and motivated a team of store employees to provide exceptional customer service and
meet performance goals.
• Ensure compliance with company policies, procedures, and standards to maintain a
consistent customer experience.
• Handled customer inquiries, concerns, and complaints in a professional and courteous
manner, seeking resolutions promptly.

Company industry:
Catering, Food Service, & Restaurant

Education

ICSA KUWAIT

January 2010

January 2010

High school or equivalent, BASIC COMPUTER

Kuwait

Skills

HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONAL EXCELLENCE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STAFF MANAGEMENT
Intermediate
STAFF MANAGEMENT
Intermediate
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
POSITIVITY
Intermediate
POSITIVITY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate