Desk Side Support
Cleveland Clinic Abu Dhabi
مجموع سنوات الخبرة :12 years, 10 أشهر
Provides complex technical support both in person and over the phone, planning and coordination for Caregiver touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs installation, deployment and moves of desktop computer, operating system, application software and hardware technologies.
Works independently with little to no direct supervision in analysis and implementation of desktop solutions to fulfill service requirements.
Coordinates schedules and technical work order instructions with caregivers and partners for installations, moves, adds and changes within the desktop computing environment.
Timely updates of interactions in the ticketing systems and updates of inventory additions and changes to the inventory database.
Assures that all tickets requiring follow up work and/or calls receive appropriate attention.
Performs video conferencing end user support and meeting setup.
Support VDI through single sign one, Joining VOIP Cisco IP phones to the network, cabling, patching & activating ports with assigning to the proper VLANs, handling STB (Satellite Box) & tablet project among
All the hospital.
Support and troubleshoot Printers and Follow me printing issues.
Handling Onsite end user support using an incident management tool and following ITIL best practices methods while solving day to day incidents, problem .
Managing systems hardware & software's problems and providing online support to clients.
Providing Technical Support to Static Center Users over the phone and resolving issues using remote tolls.
Responds to all technical emails related to Business applications used, Analyzing the requirements and the issue to decide the respective escalation point.
To work closely with other team members and coordinate with Operation team where required.
Installed All Client systems Windows XP, Windows Vista, Windows 7 and Windows 2003.
Facilitate to all users request and ensure possible solution for all requests.
Create User creation, printer access Share Drive resources and Password Reset.
Hardware issues like Laptop and Desktop Troubleshooting. Create Client side Outlook , PST, Password set.
Monthly Patches in Server auto update in Client side.
More than 100 Employees Desktop related issue and Laptop related issue.
Weekly Backup and Monthly Backup in File Server.
Provides direct support to users, including troubleshooting complex problems to ensure 100% uptime.
Weekly reported and network reported send to Manager. Printer services should run in server.
Trouble shoots Dell Laptops and Dell Desktops diagnostics process and related quires.
Providing all type of Escalations and System Application inventory send to License team.
• Bachelor of Science in Computer Science From Jordanian Sudanese College for Science & technology (2007)