IT Coordinator
Supreme Group
Total years of experience :9 years, 11 Months
• Maximized the efficiency and productivity of the organization by developing and implementing policies and procedures of IT information systems, Services, and operations.
• Handled all enquiries and services required for internal and external IT Audits.
• Developed, estimated and controlled the annual IT budgets and departmental expenses, ensuring monthly accruals are updated for expected Invoices and report/highlight any expenses outside budget to secure required approvals.
• Defined the business strategy for future IT services in close collaboration with Chief Information officer (CIO) and IT Management Team.
• Implemented, deployed and supported IT helpdesk systems as per ITIL standards.
• Negotiating with vendors for costs and schedules against the approved budget and timelines.
• Vendor Management - evaluated, monitored and maintained the vendor contracts pertained to IT.
• Procurement Management analyzed procurement requirement based on interpretation and assessment of established policies and practices.
• Worked in collaboration with IT Manager for planning, documentation and implementation of various systems and software applications.
• Client handling and management of internal/external clients to determine requirements, work with them to define the scope of a project, clarify client’s system specification, and understand their work practices, nature of the business, cost and timelines and related requirements.
• Performed technical evaluation of the quotations as received from vendors.
• Processed and approved Purchase Orders (PO), receiving the deliveries as per the PO.
• Liaising with outside IT consultants and other third-party contractors to ensure services are being delivered as per the vendor agreement.
• Pre-sales activities by drafting proposals and preparing detailed IT bids for multiple projects.
• Managed IT inventory scans and audited reports proactively to provide program effectiveness assurance
• Reported hardware and software metrics to higher management.
• Efficiently and accurately maintained current inventory of technology hardware, software licenses and warranties.
• Executed IT strategies, policies, and procedures for evaluating organization outcomes and business trends.
• Provided first and second line support related to hardware, business applications & connectivity issues.
• Ensured operation of the server, storage and file systems.
• Maintained and administered normal backup and recovery procedures.
• Installed and deployed new network components, desktop systems, printers and peripherals and ongoing software install, upgrades and maintenance.
• Communicated and enforced IT security policies in the organization.
• Provided training and documentation to faculty & students on the use of online assessment in Blackboard.
• Upload students’ academics result on the Blackboard.
• Provided IT-related advice and technical support and monitored systems to ensure service continuity.
• Adapted to and familiarity with emergent technologies, and to undertake problem-solving for integrating new technologies into existing systems, liaising with colleagues as required.
• Delivered computer lecture classes- Subjects: ERP, Programming Languages (C, C++, Java, VB, and VB.Net), Networking & Oracle (SQL & PL/SQL) to Undergraduate & Post-Graduate college students.
• Contributed to the development, planning and implementation of a high quality curriculum.
• Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department.
• Participated in the development, administration and marking of exams and other assessments.
M.Phil Computer Science
MSc. Information Technology
Bachelor of Computer Application