Ishanka Tilakarathna

Taking care of all incoming and outgoing correspondence.
Reviewing all emails for owners & Managing partners.
Act in routine on behalf of Board members.
Organize travel documents, external trips for board members.
Composes letters on behalf of director board.
Attend meetings, records and destitute meeting minutes.
Maintain database, contacts, and preparing quotations.

Liaise between owning companies, Rotana Hotel Corporation and sister properties.
•Handling confidential materials and ensure code of confidentiality is kept at all time.
•Prepare documents and presentations.
•Maintain an efficient filing system.
•Maintain and ensure replying Market Metrix and Trip Advisor comments.
•Review all incoming mail and prioritize and forward to relevant department for follow ups.
•Set and attend meetings and take meeting minutes.
•Organize travel and business trips for General Manager.
•Review all internal document / payment / requests and distribute to General Manager.
•Keep an accurate agenda and organize appointment and meetings for General Manager.

Reports to Director of Rooms.
•Preparing the schedules for Rooms Division Department.
•Preparing the monthly Time sheets with PH, LD, Day Offs & Vacation plan of the Colleagues.
•Taking care of all the events (Birthdays, Anniversaries, Promotions, Farewell, employee of the month welcome package for new colleagues for whole Front office department.
•Conducting the room’s orientations for new colleagues during the brand orientation and taking care of all the stationeries and the cost for Front office Department.
•Coordinate with HR for colleagues new hire status change, medical and ID renewal, taking minutes for the Meetings and distributes (Communications, LQA, EES, Green Committee, Daily briefings etc.)
•Updates the Guest profiles in opera, make the statistic and Check in, Checkouts, preparing the various reports for EES, EMAILS, LQA Audits, and Market Matrix.
•Creating Projects for SOPS and Profit & Lost.

Meet and greet all VIP residents
•In room check-in and check-out
•Arrange VIP amenities for residents as per preference or special occasion
•Enroll Raffles Ambassadors
•Promote inter-hotel sales and in-house facilities
•Liaise with concierge, Raffles Inc., and butlers to ensure all residents requests are meet
•Handling guests complaints
•Training for guest relation department
•Set SOP for guest relation department

Report to Director of Sports & Leisure.
o Preparing the Kids forecast & Schedules for Kids club,
Spa, Pool & Beach & the sports team.
o Making Teen & Kids programme, organizing the
summer mini Camps, activities for the Kids.
o Dealt with emails with regards to the pool and Beach,
Spa treatment, Gym & Tennis membership.
Programme.
o Purchase all the SOE and CAPEX item’s to the
department.
o Prepares weekly and

Creating various Entertainment activities for the guest.
•To assist in the smooth running of the front office functions to ensure all guest requirements and expectations are consistently achieved.
•Ensure the rooming list procedure is completed and entered on to the current computer system, accurately and timely handles customer.

Organizing of various functions including seminars, conferences, foreign weddings, which involve budgeting, planning, time management and active guidance and advice to the rest of the team.
•Dealing with guest complains and bringing same to the line manager’s attention when necessary Member of the coordinating events and tournaments.