Sr customer Service and Logistic Supervisor
TASNEE
Total years of experience :15 years, 5 Months
Explore and support cost effective and safety enhancement initiatives.
Monitor work processes related issues (including product handling safety and compliance) and implementing appropriate actions to facilitate timely and accurate handling of product orders and deliveries.
Align and monitor the workflow of marine carriers, shipping agents, and customs brokers to ensure efficient shipping operations and timely product delivery to customers.
Ensures appropriate and timely responses are provided to customer’s demands, queries, and complaints.
Review quarterly and yearly the logistics performance and KPI’s with external parties (i.e., Chevron Shipping, terminal operators, and shipping lines)
To develop and maintain the best strategies to mitigate gaps in delivering the product and to the customer and work with all stakeholders.
Contributes to the processes of continuous improvement for the area assigned.
Establishing and working on an inventory strategy to analyze the storage capacity for a replenishment at storage sites.
Perform a troubleshooting exercise for vessel loading issues with SME’s and off plot as needed.
Handling demurrage claims and other claims related to product handling.
Monitoring the KPI for marine service providers.
Lead the conduct of site audit inspections to survey and inspection service providers.
Participate in the compliance to company’s internal and external audits in relation to maritime product movements.
Provide a weekly schedule of planned activities against KPI and prepare monthly logistics report.
Function as one of the Power users for the company ERP systems
Monitor work processes related issues (including safety and compliance) and implements appropriate actions to facilitate timely and accurate handling of product orders and deliveries.
•Specialized in different mode of Import and Export sales and operations.
•Vast experience in LCL, Non-LCL & Air cargo operations.
•Driven sales quotation for corporate & overseas customers
•Project cargo handling, Invoicing and reporting
•Handled number of special equipment's such as Tank, Reefer, FR, OT, RORO & BB shipments
•Vast experience in Heavy Lift cargo loading, Transportation and Warehousing.
•Proven excellency in problem solving and customer service.
Key Result Areas:
•Handle the order execution of Multinational companies Projects,
•Supervise staff
•Daily monitors the company’s sales in and Sales Out and sales target achievement.
•Monitor the data management to keep accurate product, contract, pricing delivery and invoicing information as the target set by business plan,
•Working closely with suppliers and customers to improve the operation and reduce cost.
•Communicating needs of objectives to managers, key account in procurement, logistics and planning.
•Negotiating contract to reduce costs and achieve maximum efficiency freight forwarders.
•coordinates the receiving, shipping, and material handling responsibilities
•Finalize complains with management.
•Ensure the documents submitted to banks are clear and clean as per the payment and delivery terms agreement for LC
•Collaborate with other department as necessary to meet customer requirement to take advantage of sales opportunities or in the case of shortage to minimize negative impact on a business.
•Direct plant manager in terms of sales requirement and market requirement.
•Coordinate with planning or planning scheduling with respective to customer requirement on daily basis.
•Communicating with sales team and customer base for delivery commitment on daily basis.
•Follow up on deliveries to make sure customer service level agreement is respected.
•Update regional sales office on delivery inquiries though weekly pending issues report.
•Update the sales order assurance procedures.
•Handle LC Documents.
•Calculate Discount for each order.
•Margin Analysis Report for each order and Submit to GM.
•Issue Commercial Invoice, Packing list, Certificate of origin for Export.
•Schedule Shipments and Deliveries.
•Build Relationships with Vendors
•Maintain Warehouse Inventory.
•Measure and report the effectiveness of warehousing activities and employees performance.
Functional Areas: : Operations Management /Inventory Management/Supply Chain Management/Logistics Management
Key Result Areas:
•Receives customer purchase order (PO) from the Sales Engineers/ Executives and creates sales order (SO) after verification of prices, lead times and payment term.
•Processes and follows up on customer order until delivery.
•Creates and processes purchase requisition (PR).
•Creates and closes sales orders (CRSO) in co-ordination with the country service executive.
•Managing the FG Products Portfolio and Allocations of a customers
•Coordinate with Accounts Dep’t to check the credit limit for customer
•Coordinates problem resolution, resolves customer order issue between sales representatives and customers.
•Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
•Ensure that the service provided by Customer Service Team are as per the commitment and targets set by management..
•Ensure all customer complain are handled.
•Making daily dispatch report and dispatch plan for next day shipments
•Full knowledge of import and export documents.
•Overseeing all customer service activities and ensure that all orders are processed and delivered on time- Working closely with General Managers and Sales Managers, Supervising of all inter-company inbound and outbound transactions. Producing monthly reports and updated KPIs.
•Manage change orders and cancellations, debit note & credit Note.
•Perform cash functions as per process flow.
•Making Expected sales report and daily sales report. And send to sales executives, sales manager and general manager by region wise.
•Follow up on deliveries to make sure customer service level agreement is respected.
•Update regional sales office on delivery inquiries though weekly pending issues report.
•Update the sales order assurance procedures.
•Handle LC Documents.
•Calculate Discount for each order.
•Margin Analysis Report for each order and Submit to GM.
•Issue Commercial Invoice, Packing list, Certificate of origin for Export
Highlights:
•Prepared effective actions plans and schedules - Participated in customer service meetings,
•Took part in every customer service events.
•Perfected knowledge of product, market, and sales customer service strategy.
•Handled and resolved any complaints or concerns from customers.
•Worked with company staff to effectively close sales; sales management, logistics, marketing, and warehousing.
•Singled handedly managed order from purchase order till Delivery to customers.
Functional Areas: Sales Management /Inventory Management/ Cash Flow
Key Responsibilities
•Accountable for the achievement of the set territory sales volumes
•Achieve the set coverage, core distribution and visibility targets in the assigned area
•Promptly communicate trade and competitors information to management
•Ensure that the promotional program is implemented effectively and efficiently in store
•Ensure collection is made as payment terms
•Develop proper relations and support with customers and account personnel
•Submit and maintain proper customer records, sales activities and other required reports and forms, timely submission of traveling and expenses claims
•Submit and maintain proper customer records, sales activities and other required reports and forms, timely submission of traveling and expenses claims
•Work in accordance with the predetermined call plan
•Promptly complete all administrative requirements
Highlights:
•Prepared effective action plans and schedules - Participated in marketing plan design and execution.
•Took part in trade shows and other marketing events.
•Perfected knowledge of product, market, and sales strategy.
•Handled and resolved any complaints or concerns from customers.
•Worked with company staff to effectively close sales; sales management, logistics, marketing, and tech-service.
courses: Pursuing CSCM (Certified Supply Chain Management)
courses: Pursuing CSCM (Certified Supply Chain Management)