Ishika Madaan

• Manage 30-40 client inquiries per week via phone and email, ensuring timely, professional support
across the customer lifecycle to drive repeat bookings and client retention
• Maintain 100% accurate CRM records, including client details, follow-up status, service notes, and
retention history
• Coordinate client itineraries and service documentation, improving customer satisfaction and
strengthening long-term client relationships
• Conduct destination, visa, and logistics research to support informed client decision-making and
personalized service delivery
• Reduced customer response turnaround time by 25% through task prioritization and workflow
optimization, contributing to improved client loyalty

• Managed student and parent relationships through proactive, consistent communication to improve
satisfaction and retention
• Maintained accurate records, schedules, and documentation to support continuity of care and long
term engagement
• Addressed concerns and inquiries promptly, strengthening stakeholder trust and ongoing
relationships

• Provided end-to-end client and stakeholder support, including scheduling, email handling, data
management, and follow-ups to support engagement and long-term retention
• Coordinated calendars and meetings for a 10+ member team, ensuring smooth communication
and consistent client touchpoints
• Maintained confidential digital records and prepared monthly CRM-style reports to track
engagement, satisfaction, and retention trends
• Implemented AI-driven documentation and workflow processes, improving operational efficiency by
30% and enabling faster client support
• Supported relationship management with students, parents, and partners through timely
communication and issue resolution, improving retention and trust