Total years of experience :10 years, 8 Months
timely backup of servers and server crash crisis through Disaster
Recovery servers; identifying ways to optimize server performance
Executing Domain Controller administration & maintenance including
identifying and transferring Flexible Single Master Operation (FSMO) roles
and use Active Directory Service Interfaces (ADSI)
Migration and upgradation of Windows Client Machines and office clients
Analyzing & resolving complex issues, taking ownership & responsibility for
all high priority & major incidents
Ensured that all server hardware, operating systems, software and
procedures aligned with organizational standards and strategic business
plan
Tracking productivity and quality metrics/measurements (KPIs) to ensure
optimum operational efficiency; conducting internal audits, reporting non-
conformances, identifying root causes and implementing corrective actions;
ensuring that all audit non-compliances are fixed within SLA
Preparing reports like weekly operations reports, monthly change history
report, monthly services availability report, monthly SLA report, etc.
Consistently delivering quality and value to all clients while growing the
customer base
Exceeding client expectations and delivering relevant & compelling solutions
thereby delighting clients
Significant Achievements:
Excellent track record of remotely supporting Microsoft Exchange E-mail
environment for partners such as Gold Partners & BCPS Partners
Devised & implemented best practices, for Exchange Server
Performed migration from Exchange 2003 to 2007, 2010 and 2013
Successfully managed escalations during critical outages
Configured & managed user mailboxes and mailbox databases
Resolved mail flow issues, such as Mail Routing in Exchange 2003, 2007,
2010 & 2013, inbound & outbound mail flow and mail flow between servers
in same & different sites; administered spam issues
Successfully performed installation of Exchange 2003/2007/2010/2013 with
service packs
Analyze the networking need of the business and plan solutions
Design, develop, implement, and maintain computer network
Solve technical problems relating to installing security and Software
solutions
Analyze and define security requirements of network system
Develop and document security design for reference
Integrate LAN, WAN, and server architecture
Install detection systems and security systems to protect hacking
Assist in hiring and training of new employees
Zivit Techno Services, Chennai as System Engineer
Highlights:
Interacted with clients and analyzed operational requirements
Developed and executed networking, hardware and Software solutions for
internal and external sources
Role:
Manage all the IT requirements for 6 different companies including a Spa
environment and to support the guides with all the IT queries and
Ensured clients networks are safe and free of technical problems
Managed hardware and network infrastructure and maintained site pages
for Intranet site and main company web site
Tested software before purchases while continually reviewing IT budget
and approved invoices
Conducted quarterly IT meetings with management
Maintained excellent work relationships with vendors and managed group
policy for printers and Windows updates
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courses: 2012 Wipro as Technical Consultant Microsoft India as
courses: 2012 Wipro as Technical Consultant Microsoft India as