Islam  Edrees, Learning And Development Manager

Islam Edrees

Learning And Development Manager

Sunrise Resorts & Cruises

Location
Egypt - Sharm el Sheikh
Education
Bachelor's degree, Hospitality
Experience
10 years, 11 Months

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Work Experience

Total years of experience :10 years, 11 Months

Learning And Development Manager at Sunrise Resorts & Cruises
  • Egypt - Sharm el Sheikh
  • My current job since November 2021

Responsibilities:

• Prepared and executed training plan of the property.
• Conducting and supervising training and development programs for internal guests.
• Assisting in identifying the training needs within the hotel for each department.
• Providing reports of the monthly hotel and departmental training records to the General Manager.
• Monitoring the performance of all team members, and ensuring they are developed to their maximum potential and efficiency.
• Forecasting the annual training budget, monitoring training costs, and preparing budget reports.
• Conducting training for supervisory /managerial personnel in effective techniques for training new employees, on - the - Job training, and off job training. (Departmental Trainers

Customer Service Representative at Concentrix - Egypt
  • Egypt - Cairo
  • November 2020 to November 2021

Part of the Retention team working for Sirius XM Satellite Radio in the USA

Training Manager at Red Sea Hotels (Grand Hotel
  • March 2019 to June 2019
Training Coordinator at Makkah Hilton Suites
  • August 2013 to November 2014

and part of the Pre-Opening team.

Team Leader at Makkah Hilton & Towers
  • Saudi Arabia
  • January 2010 to August 2013
Executive at Concorde El Salam Hotel
  • Egypt
  • September 2009 to January 2010
Front Office Guest Service Agent at Ramses Hilton
  • Egypt
  • November 2007 to September 2009

Education

Bachelor's degree, Hospitality
  • at Faculty of Tourism & Hotels Management - Helwan University
  • June 2006

Specialties & Skills

MANAGEMENT
PERSONNEL
BUSINESS WRITING
BUDGETING
LANGUAGES
LEADERSHIP TRAINING
SUPERVISORY SKILLS
GENERAL MANAGEMENT

Languages

Arabic
Expert
English
Expert