Shift Leader Front Office
TIA Heights Makadi Bay
Total years of experience :18 years, 3 Months
Supervise accurate and efficient Reception operations including check in/out procedures
Support Team Members in handling Guest requests and enquires to ensure a positive outcome
Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
Ensure a consistent, high level of customer service
Brief your team on any events or VIP guests in the hotel that day
Drive sales revenues and promote hotel services and facilities for up-selling opportunities
Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Assist with the implementation and achievement of departmental targets and objectives, work schedules, budgets and policies and procedures
Welcoming & Greeting guests, contacting them, solving problems, cashiering, organizing hotel works, handling guest check/in + check/out . Create and Maintain Relationships with Clients. Excellent communication and interpersonal skills. Good experiences in one of the biggest hotels in Egypt 1065 room 5*.
Acting a Communication & Guest Service Manager, contacting with guests and customers, on time and by internet . handling property website and pages. Developing our contacting sources "website & pages" . Handling guest's comments & requires.
Welcoming & Greeting guests, contacting them, solving problems, cashiering, organizing hotel works, handling guest check/in + check/out . Create and Maintain Relationships with Clients. Excellent communication and interpersonal skills
Legal Affairs
Photoshop & designing works
