ITSM Consultant & CMDB Expert
Saudi Telecom Company "STC"
Total years of experience :17 years, 11 Months
• Works to the overall objectives agreed with the Head of Dept. to implement the trusts Configuration Management policy and standards.
• Responsible for development and maintenance of a (CMDB);
• Manages and maintains CMDB central libraries, tools, common codes and data.
• Proposes and agrees CIs to be uniquely identified with naming conventions. Ensures staff comply with identification standards.
• Prepares and presents Configuration Management reports.
• To regularly undertake detailed audits of the CMDB to ensure entries are maintained to a satisfactory level and are fit for purpose
• Provides the CMDB to help identify other CIs affected by a fault that is affecting a CI facilitating Incident and Problem Management processes
• Performs configuration audits to check physical IT inventory is consistent with the CMDB and initiates any necessary corrective action.
• Design the ITIL 26 Process
• Design and Build CMDB Model
• Design and Build definitions, description of CI’s
• ISO 20000 Preparation
• Mentor and manage teams of technical infrastructure specialists.
• Requirements development (which involves elicitation, analysis, specification, review and signoff)
• Identification of problem areas in customer’s environment
• Developing quality standards
• Conducting audits on process implementation
I'm the Founder of IMZ WEB Start Up and I have the Role as Project Manager for the Teams
and this is What I do :
Develop, assess and select proper strategy for the project, considering Performance, Cost, Time and Scope constraints
• Produce a progress report monthly.
• Weekly communication meetings with Team Principals
• Review weekly progress reports of Team Principals
• Approval of supplier invoices for payment
• Induct new Team members into the project
• Market the project internally
• Produce a monthly project newsletter
Beside i was the one of the Co-Founder i was having the Following Rolls :
1-Project Management Instructor
2- Designing and expanding training and development programs based on the individual's needs
3- Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the organisation.
4- Monitoring and reviewing the progress of trainees through questionnaires and discussions with managers.
C programming language instructor
in the Egyptian Olympiad in Informatics (EOI) as part of IOI
Project Management
Post Graduate Diploma in Computer Engineering with Very Good Grade.
Computer Engineering department
