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Islam Halem,  Senior Sales Associate

Islam Halem

Senior Sales Associate·Louzan Group

United Arab Emirates

Bachelor's degree, اعلام

Work experience

Total years of experience: 10 years, 4 months

Senior Sales Associate

July 2019 - September 2022

Louzan Group

Abu Dhabi, United Arab Emirates

July 2019 - September 2022

Engaged with customers enthusiastically to drive sales.

Placing orders, Customer service, Merchandising, Stock control. Reporting to the main supervisor on basic sales daily
Resolving all customer complaints, and Performing all functions regarding receiving, stocking, and housekeeping-related tasks.

Company industry:
Fashion & Apparel
Job role:
Sales

Sales Associate Cashier

May 2015 - April 2019

Mauzan Trading Company L.L.C

United Arab Emirates

May 2015 - April 2019

Placing orders, Customer service, Merchandising, Stock control, Cash Control, POS/ERP Systems knowledge.
Reporting to the manager basic sales and cashier duties, Resolving all customer complaints, and being Responsible for depositing money in the bank Daily.
Managing stock and inventory control, daily monthly, and weekly.
Sales Reports, Monthly and Weekly Time Sheet.
Provide customers with product and service information.
Resolved all customer complaints in a professional manner while
prioritizing customer satisfaction.
Ensures good communication and relationship with the customer and with the staff.

Company industry:
Textile & Apparel Production
Job role:
Sales

Sales Promoter

January 2014 - January 2015

B-TECH

Egypt

January 2014 - January 2015

Sell device electronics, and provide customer service, engagement placing orders, stocking the store, and advising customers with product information. Handle product inquiries of clients.

Company industry:
Retail & Wholesale
Job role:
Sales

Call Center

January 2012 - January 2014

WASLA OUTSOURCING

Egypt

January 2012 - January 2014

Providing advice, information, and assistance to callers Making sure
that all telephone calls are answered promptly.
Calm frustrated or upset customers by providing excellent and
friendly service, Following up with customers by calling them back.
Involved in processing orders, forms, and applications.
Having a professional and courteous manner at all times.
Identifying and escalating priority issues or customer complaints.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

El Minia University

January 2012

January 2012

Bachelor's degree, اعلام

Egypt

Skills

Call Center
Expert
Call Center
Expert
Fashion Retail
Expert
Fashion Retail
Expert
Sales Supervision
Expert
Sales Supervision
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ERP
Expert
ERP
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
MERCHANDISING
Expert
MERCHANDISING
Expert
MICROSOFT MONEY
Expert
MICROSOFT MONEY
Expert
POS
Expert
POS
Expert
CASHIER
Expert
CASHIER
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Intermediate