IT Technical support Engineer
Global Knowledge
Total years of experience :7 years, 10 Months
Provide help desk support for all users (hardware, software, and peripherals).
Troubleshoot network connectivity problems.
Diagnosing and solving hardware or software faults.
Report, resolve or escalate problems and issues
Assist remote support teams with activities related to site when it’s necessary.
Assets Inventory Maintain up-to-date inventory of all IT equipment.
Responsible for all kinds of issues related to ADSL, option pack and Wi-Fi service
Troubleshoot and track technical issues to solve customer problems.
Handling and resolving all customer requests, inquiries, questions and complaints
Support more than two hundred and fifty users
Handle Tier 1 help desk escalations through tickets or phone.
Escalate to 2nd line of support when necessary.
Managing, maintaining and auditing
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