Islam Maher

• IT Infrastructure Strategy: Crafted long-term infrastructure plans that align with organizational goals, resulting in
approximately 70% improvement in system uptime.
• Datacenter Management: Designing, renovating, and maintained datacenter to achieve up to 99% uptime and optimal
performance.
• Virtualization & Cloud Operations: Enhanced virtualization efficiency by 80% and optimized cloud operations to drive
significant cost savings.
• Disaster Recovery & Business Continuity: Implemented disaster recovery measures that guarantee 100% business continuity
during critical incidents.
• Operational Excellence: Managed day-to-day IT operations to maintain high standards of reliability, security, and scalability
with over 95% operational uptime.
• Vendor & Contract Management: Vendor selection, contract negotiations, and SLA management, ensuring vendor
relationships that deliver over 90% service performance.
• Team Leadership & Mentorship: Built and mentored high-performance team, increasing overall team efficiency by 75-80%.
• Systems & Network Security: Systems and regulatory compliance, reduced security incidents by up to 60%.
• Budgeting & Resource Allocation: Managed infrastructure budgets to secure cost-effective resource allocation, achieved an
average cost reduction of 20%.
• Technical Communication: Translated complex technical concepts into clear, actionable strategies for non-technical
stakeholders, enhancing cross-departmental understanding by 70%.
• ITIL & Best Practices Implementation: Implemented ITIL best practices that increased process efficiency by 40%.

• Provided technical support, guidance, and leadership to IT Services Delivery and operations teams, boosting team
performance by 75%.
• Managed day-to-day operations for virtualization, system administration, database management, and backups.
• Developed Compute/Storage implementation standards and blueprints, improving implementation efficiency by 80%.
• Maintained and verified medium- and long-term capacity plans, achieving a 60% improvement in resource allocation.
• Kept high-level and low-level Compute/Storage documentation up-to-date, reducing documentation errors by 70%.
• Translated business demands into technical requirements, aligning IT solutions with business objectives by 65%.
• Supervised Compute/Storage project implementations in line with budget, schedule, and quality standards, achieving a 90%
adherence rate to project deadlines.
• Fostered a high-performance work environment aligned with NEOMs values, increasing team engagement by 50%.
• Provided VMWare and Hyper-V support and administration, maintaining a 98% system uptime.
• Ensured overall system and infrastructure availability, developing a resilient infrastructure that reduced failures by 70%.
• Maintained systems, processes, and methodologies for effective monitoring and control of service delivery, improving
incident response time by 40%.
• Installed, configured, upgraded, and supported new and existing servers and maintaining service.
• Led infrastructure replacement at end-of-life, reducing downtime by 80%.

Datacenter Services Consolidation and Migration Project at Royal Commission for Jubail and Yanbu:
• Performed Migration of 450 Virtual Servers and Virtualize 70 Physical Servers Cloud With all the Project Documents to
migrate all RCJ Sites (RCH, JIC, JTI, JUC) to be at RCJ Datacenter Nutanix Private as the capacity increased by 70 %.
• Recommend the Best Practices and Optimum Solutions for Datacenter after studying all the services and filtering
the environment and Decommission for the unneeded / old Systems and VMs by freeing 20 TB.
• Implemented Nutanix HCI Clusters with AHV/VMWare hypervisors at multiple sites.
• Managed the Relationships between the client and the vendor (Nutanix) and create capacity plans for expansions.
• Implemented and Managed the Disaster Recovery Site across Nutanix HCI Sites.
• Managed the Infrastructure across VMWare Infrastructure and Nutanix Private Cloud Clusters, Projects Assessments
and day- to-day operations including downtime, Upgrades, reporting service levels, defining and tracking operational
metrics, and provide the overall status to management for effective delivery of services.
• Reconfigure and Enhance Orion SolarWinds Monitoring Services and Nutanix Private Cloud to the Monitoring System.

Datacenter Renovation and Operation Project:
• Planed, Designed and Implemented Datacenter, Domain, Data Protection Services including Setup phase,
Documentation phase, Assessment phase and Development Phase as availability reach 99%.
• Migrated Hyper-V Virtualization (200 VM) to VMWare Infrastructure as Performance and scalability increased by 95%.
• Filtered the environment and Decommission for the unneeded / old Systems and VMs by freeing 30 TB.
• Planned and Implemented Disaster Recovery site including to ensure meeting the business RTO and RPO.
• Implemented Test Environment which is totally simulating the production environment and recovery points on-demand.
• Implemented and Developed Datacenter Monitoring Systems as SolarWinds, Veeam One and Facilities IOT System.
• Managed the Data Center services, Data Protection Services, Monitoring Services Projects,
• Managed day-to-day operations including downtime, reporting service levels, defining and tracking operational
metrics, and provide the overall status to management for effective delivery of services and supported on Database
Management.
• Managed relationships with vendors for systems support and new systems.
• Planed and implemented Policies, processes and procedures for effective delivery ofservices and Business Continuity.

• Managed, motivated, developed and assessed System, Database and Backup Administration Teams to perform the Data Center
projects and day-to-day operations, ensure high availability of business systems hosted to reach 99%.
• Managed relationships with vendors.
• Planed for the Datacenter Annual Budget including Capex and Opex to achieve the projects and Upgrades.
• Planed and implemented Policies, processes and procedures for effective service delivery and Business Continuity.
• Implemented Cloud Environments on Microsoft Azure, Amazon and Google.
• Revamped the Datacenter Rooms in 7 different sites including Virtualization, firefighting system, HVAC system, civil
works, electrical works, physical security and Monitoring System and Implemented Test Environment.
• Applied Business Continuity including Database High Availability, Document Sharing Center Project, Disaster Recovery site.

Coached and lead technical team in system and Backup administration as planned, designed, and Implemented IT Infrastructure for
all the new Branches (45 Branch) and managed the servers/storage, system and Backup day-to-day operations.