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Islam Mohamed, Sales Advisor

Islam Mohamed

Sales Advisor·AL tayer group

United Arab Emirates

Bachelor's degree, Arts

Work experience

Total years of experience: 9 years, 0 months

Sales Advisor

March 2015 - August 2018

AL tayer group

Dubai, United Arab Emirates

March 2015 - August 2018

• Deliver excellent customer service
• Follow the sales process in order to maximize sales
• Use every opportunity to upsell and cross-sell
• Contribute to the success of the team
• Understand the features and benefits of all products line
• Maintain high standards of housekeeping and presentation of stores
• Achieve individual target
• Manage till stocks
• Handle cash and keys responsibly and according to company policy
• Brief and coordinate with the manager on business development
• Keep a positive attitude when working with coworkers
• Counting The Sales For Whole Day
• Checking All The Bills(Cash & Card)
• Undertake any other duties as and when required by senior management

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Host

February 2012 - March 2015

AL tayer group

Dubai, United Arab Emirates

February 2012 - March 2015

• Responsible in receiving guests promptly, take them to their table and provide them with silverware and a menu
• Make sure that the guests were seated comfortably and as much as possible in their preferred seats
• Receiving bookings and reservation through walk-in inquiries or by phone
• Monitoring that the reservation dates will not be overlapping
• Advise manager on duty regarding booking inquiries
• Assisting the waiters on operation as needed

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Sales Executive

January 2011 - January 2012

OLD NAVY

Alexandria, Egypt

January 2011 - January 2012

• Responsible for assigned sales targets (monthly, quarterly and annually)
• Proper execution of order and dispatch it on time
• Follow up for payment
• Submit daily reports to the key account executive about the daily sales & stock position
• Develop new sample for client
• Maintain good relation with client

Company industry:
Sales Outsourcing
Job role:
Sales

Call Center Agent

September 2009 - December 2010

mobinil

Alexandria, Egypt

September 2009 - December 2010

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

King Marriott University

September 2009

September 2009

Bachelor's degree, Arts

Egypt

Skills

RETAIL
Expert
RETAIL
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert

Languages

Arabic

Expert

English

Expert