إسلام محمد, IT Administrator

إسلام محمد

IT Administrator

Majid Al Futtaim

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Electric And Communication Engineering
الخبرات
6 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :6 years, 8 أشهر

IT Administrator في Majid Al Futtaim
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ أكتوبر 2017

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical
problems
• Evaluates existing systems and/or user needs to analyze,
design, recommend, and implement system changes
• Configures and supports internal and/or external networks
• Develops and maintains all systems, applications, security,
and network configurations
• Troubleshoots network performance
• Recommends upgrades, patches, and new applications
and equipment
• Maintains a log of completed work using an incident-
tracking application
• Supporting a team with more than 3700 end user and 10
commercial application and customized servers
application
• Supporting remotely china branch (server maintenance
end user laptops configuration commercial application
troubleshooting )
• Avaya PBX support and troubleshooting issue for our head
office UAE
• Working on Jira platform and creating projects
• Jira Administrator and Cloud Service desk
• Power BI and created a lot of KPI dashboards
• ZIWO Cloud administrator
• IAM (identity Access Manager) SailPoint Administrator
Privileged Access Management, Automated Provisioning and Deprovisioning, Separation of Duties based on the user role, and Full-Service Workflow Management
• Azure user administrator role
• Active directory Users and Computer admin. manage
the FSMO server roles, reset passwords, unlock users, change group memberships

الخلفية التعليمية

بكالوريوس, Electric And Communication Engineering
  • في Arab Academy For Science, Technology & Maritime Transport
  • يوليو 2017

Electronic and communication Engineer

Specialties & Skills

JavaScript
Teamwork
PowerApps

اللغات

العربية
اللغة الأم

التدريب و الشهادات

Azure 104 (تدريب)
معهد التدريب:
Global Solution
تاريخ الدورة:
November 2021
المدة:
50 ساعة

الهوايات

  • Football Basketball Swimming
    I won 2nd place in School Football tournaments in Sharjah