Islam Mohamed

IT Administrator at Majid Al Futtaim

• United Arab Emirates - Dubai
• My current job since October 2017

• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Provides resolution for escalated service tickets
• Works with clients to evaluate and solve technical
problems
• Evaluates existing systems and/or user needs to analyze,
design, recommend, and implement system changes
• Configures and supports internal and/or external networks
• Develops and maintains all systems, applications, security,
and network configurations
• Troubleshoots network performance
• Recommends upgrades, patches, and new applications
and equipment
• Maintains a log of completed work using an incident-
tracking application
• Supporting a team with more than 3700 end user and 10
commercial application and customized servers
application
• Supporting remotely china branch (server maintenance
end user laptops configuration commercial application
troubleshooting )
• Avaya PBX support and troubleshooting issue for our head
office UAE
• Working on Jira platform and creating projects
• Jira Administrator and Cloud Service desk
• Power BI and created a lot of KPI dashboards
• ZIWO Cloud administrator
• IAM (identity Access Manager) SailPoint Administrator
Privileged Access Management, Automated Provisioning and Deprovisioning, Separation of Duties based on the user role, and Full-Service Workflow Management
• Azure user administrator role
• Active directory Users and Computer admin. manage
the FSMO server roles, reset passwords, unlock users, change group memberships