Customer Service Specialist
3M Gulf
Total years of experience :11 years, 7 Months
Process, Supervise, Support and Coordinate on day to day basis all transactions for Industrial Business, Safety & Graphics Business, Electronics, energy & communication, Health Care Business
Average monthly billing $ 9, 000, 000.00
1. Order Entry : Reviewing new orders, Solving Prior order processing issues on case to case basis, Freight calculations, Prices Vs. Margins, Indirect Costs, Transactions Analysis, Minimum ordered Qty Vs. Multiple Carton Qty, Hazardous Items with various classifications / Compatibility. Ocean / Air and courier freight.
2. Letter of Credit : Have the basic knowledge of reviewing LC and update documents accordingly.
3. Claims / Adjustments / Credit Notes / Debit Notes
Solving various types of Claims ( i.e. Quality, Damages, Short, Excess shipments .. etc..) in time within the company policy and procedures.
4. Billing Estimate / Order Analysis
Providing daily report showing estimated billing dates of each USD one dollar of open orders related to my Divisions.
5. Maintain Records
Keeping records and comply with Audit requirements.
6. Follow-Up on orders with Factories and HQ
To support in earlier shipping of the goods to serve the customer and achieve customer Satisfaction.
7. Maximizing the monthly billing is a ROLE
Expediting Transactions
8. Problem Solver:
By coordination with Transportation, Inventory, IT System errors, Documentation, Finance, Factories, Business Mgt. Customer, Freight forwarders, Marketing, Warehousing .. Etc..
Supply of Oilfield products & service
1. Order Entry Placing orders with Suppliers, principles
2. Billing Estimate / Order Analysis
3. Claims
4. Maintain Daily Records
5. Follow-Up
6. Letter of Credit
Supply of Oilfield products & service
1. Order Entry
2. Manpower contracts related to both onshore, offshore.
3. Service orders ( maintenance / supervision )
4. Maintain Daily Records
5. Follow-Up
* Promoting the new company name and its main objective.
* Achieve Sales Target set by Management.
* Maintain long term relation ship with clients.
Accounting Department