Islam Samir

Account Manager في Fawry

• مصر - القاهرة
• أبريل 2021 إلى يناير 2022

Property Manager في Al-Tijaria Real Estate Co.

• الكويت - الكويت
• أبريل 2018 إلى مارس 2021

 Solving problems of the tenants and be aware from each one of them
 Register complains on the legacy system
 Secure properties/buildings, always be updated by what’s new
 Report any tenant violation to lease contract terms and conditions
 Assist legal department in enforcing court of law regarding evacuation
 Updated by each problem of tenants
 Recording maintenance problems on help disk
 Managing Rent
Transaction documentation support
 Administer real estate information database

Assistant Property Manager في Al-Tijaria Real Estate Co.

• الكويت - الكويت
• أكتوبر 2017 إلى أبريل 2018

 Find New Tenants\Clients.
 Secure the tenants that we have & not to lose them.
 Developing and implementing creative marketing and leasing strategies that will make an impact, support the company brand and individual property brand and drive sales and online traffic.
 Assist in managing the production of marketing materials, including leaflets, posters and flyers.

Sales Executive في Best Western Hotel

• الكويت - السالمية
• سبتمبر 2016 إلى سبتمبر 2017

 Reaching sales goals as set by management.
 Maintains a sales call pattern averaging 25 calls per week.
 Prospecting for new business, preparing/presenting proposals and maintaining existing relationships.
 Taking customer calls, dealing with customer inquiries and complaints.
 Establishes and maintains histories on every account within the marketing area.
 Provides market feedback to the Director of Sales / Travel on changing market conditions, including trend in the competition.
 Monitors own accounts and monthly productivities and reports back to Director of sales / Travel on any variances.
 Attends all functions related to the accounts handled.
 Sells and promote Hotel and its facilities at every opportunity

Assistant Manager Sales - Infinity في Abdul Mohsen Abdul Aziz Al Babtain Co.

• الكويت
• يناير 2015 إلى سبتمبر 2016

Planning successfully to sell the vehicles through displaying all models presentably, Focusing on customers’ needs & interests, dealing with customers in hospitable manners to gain his satisfaction and helping for achieving Motors Division objectives.

 Provide sales management with daily reports (lost sales, trade-in, traffic registration, and comprehensive insurance) to support for reading sales performance trend clearly.
 Follow up implementing the marketing activities properly, and communicate with sales team for new events or new campaigns.
 Participate in setting forecasting & ordering vehicles quantities to enhance the sales flow.
 Assist the sales manager for maintaining operation system properly as Principle company guidelines.
 Prepare the daily or periodical reports & analysis required from the manufactures& Managers, and forward to sales general manager for discussion.
 Manage sales quota according to departmental procedures.
 Monitoring monthly guest/test drive report.
 Liaising with IT dept. in regards to all sales coordination section inquiries.
 Customer Satisfaction.
 Achieve the sales targets, analyze the potential area for improvement and recommend for proper actions.
 Operate the price schedules & discounts, and review the sales activities reports to determine the profitability.

Sales Admin - Nissan في Abdul Mohsen Abdul Aziz Al Babtain Co.

• الكويت
• مارس 2014 إلى يناير 2015

Organize and supervise all of the administrative activities that facilitate the smooth running of the department.
 Using a range of office software, including email, spreadsheets and databases.
 Managing filing systems.
 Developing and implementing new administrative systems, such as record management.
 Recording office expenditure and managing the budget.
 Organizing the office layout and maintaining supplies of stationery and equipment.
 Maintaining the condition of the office and arranging for necessary repairs.
 Typing the agenda and taking minutes, organizing meetings with clients.
 Overseeing the recruitment of new staff, sometimes including training and induction.
 Delegating work to staff and managing their workload and output.
 Writing reports for senior management and delivering presentations.
 Responding to customer enquiries and complaints.

Sales Officer في Alghanim Industries

• الكويت - الجهرة
• أبريل 2012 إلى أبريل 2014

Ensure that customers are always satisfied and targets are met, building long lasting relationship and a loyalty to the brand.
 Effective use of tools and information to drive customer service delivery
 Meeting customer expectations in terms of efficiency, accuracy, timeliness and professionalism of response either face to face, or at the telephone.
 Achieving targets.
 Ensuring implementation of the product guidelines and facilitating maintenance.
 Maximize product sales to agreed targets by probing customer needs and actively cross selling products.
 Handle the functions of telesales and reception desk as and when required.
 Research required information using available resources.
 Manage and resolve customer complaints.
 Provide customers with product and service information.
 Enter new customer information into system.
 Update existing customer information.
 Process orders, forms and applications.
 Identify and escalate priority issues.
 Follow up customer calls where necessary.