CLIENT ENGAGEMENT MANAGER - Digital Banking
ITS
Total years of experience :15 years, 3 Months
Implementation Manager for digital banking projects
Leading a Digital Banking Team from different Center of Excellence encompassing assignments, appraisals, mentoring and training
Instrumental in managing Program for channels projects, ensuring timely & satisfactory delivery of proposed solutions
Managing operations pertaining to product & projects strategic planning; customer relationship management; sales and marketing strategies
Supporting pre-sales motions and completing the deals; finalizing the scope of work and related contract details as part of the sales cycle
Application support manager, application availability, patching, performance, 1st line support (24x7) and release management
Managing daily operations of the support team, manages key metrics, service delivery and planning and execution of projects that address operational challenges
(Sudan),
courses: Certifivcation Training Courses •Project Management Professional (PMP),