Retail banking executive
Emirates NBD
Total years of experience :18 years, 4 Months
EMIRATES NBD
Retail Banking
Title: Retail banking executive
Responsibilities
Responsible of retail banking products sales such as Credit card, personal loan and fixed deposits account.
Account opening for individuals and SME.
Develop new business book and generate new business from existing relationships.
Cross-sell banking solutions and provide highest quality of support and service to enhance Customer loyalty.
Marketing for Personal Loan Products.
Achieving the Target on monthly and yearly basis.
Increasing business database through listing new companies to the bank companies approved list.
Conducting regular meetings and phone calls to enhance sales volume and customer database.
Suggest improvements and identify key markets for future sales promotions.
Xceed contact center
Telecom Egypt
Title: Call center agent.
Responsibilities
Receiving customer calls
Handling customer inquiries, complaints and activating all call center services provided by Egypt telecom such as
Caller ID, waiting service, call barring, plus international calls …etc
Draya for marketing and sales services agent of
Egyptian American bank.
Retail Banking
Title: Telesales executive personal loan and credit cards.
Responsibilities
Calling customers on daily basis selling credit cards and personal loans through phone calls.
Follow up with customers and closing deals.
Cross selling all retail banking products.
Responsible of retail banking products sales such as Credit card, personal loan and fixed deposits account.
Account opening for individuals and SME.
Develop new business book and generate new business from existing relationships.
Cross-sell banking solutions and provide highest quality of support and service to enhance Customer loyalty.
Marketing for Personal Loan Products.
Achieving the Target on monthly and yearly basis.
Increasing business database through listing new companies to the bank companies approved list.
Conducting regular meetings and phone calls to enhance sales volume and customer database.
Suggest improvements and identify key markets for future sales promotions.
Xceed contact center
Title: Call center agent.
Responsibilities
Receiving customer calls
Handling customer inquiries, complaints and activating all call center services provided by Egypt telecom such as
Caller ID, waiting service, call barring, plus international calls …etc
Excellent knowledge of M.S Office tools. Internet Navigation Skills Familiar with banking systems Such as AS400, Finnone, Sigcab, Finacle core banking system and CRM 1-Summer training at the Housing and Development Bank In (Office and (UNIX) programs 2-Conversation course at the BRITISH COUNCIL August 2002. Primavera course at IBM INFORM CENTRE Nov.2004. 3-Consultative selling skills BY GTC Dubai 4-Retail banking products – PILS /ROL/ credit card / Payroll/ Account opening for individuals By (GTC)(ENBD) Dubai 5-Anti money laundering (GTC)(ENBD) Dubai 6-Finacle core banking system BY info sys Dubai 7-Fraud prevention and investigation By (ENBD) Dubai 8-CRM Customer service management BY info sis Dubai