IT operations and service manager
Egyptian Steel
Total years of experience :18 years, 5 Months
1. Plan, Design and Lead existing and new IT projects and initiatives, in Egyptian Steel group according to identified business needs, ensuring successful delivery of agreed targets and projects.
2. Manage, supervise and lead IT operations staff members to deliver agreed IT services scope and SLA to the whole corporate by managing, setting and monitoring performance targets.
3. Leading IT operations team to ensure IT infrastructure, security, connectivity, collaboration and Help-desk services across different group locations are in stable and healthy status by assessing, monitoring and managing the existing IT environment.
4. Providing infrastructure support for SAP ERP system including servers, storage, network and security requirements.
5. Propose and manage the budget of the IT operations calculating and estimating current IT expenses, forecasting the new projects funds, and developing time plan to achieve the agreed IT projects.
6. Manage IT ecosystem by managing IT service partners, supplier and vendors to achieve targeted business goals and SLAs.
7. Managing the company’s IT assets, ensuring compliance with copy rights laws for software and applications running at the company.
8. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentations for IT operations projects and associated efforts
9. Monitor the IT services and hosting system availability and SLAs to ensure highest business continuity possible.
10. Developing IT polices and procedures for Egyptian steel.
Projects:
Managing full IT infrastructure project implementation and operation across HQ and four remote locations, from the design phase to the operations and support, including but not limited to:
identifying, selecting. Awarding right technology, vendor selection for each project according to the required technology that best serve the business requirements.
Developing Integration plans between different systems and multi-vendor technologies, as well as backup systems and disaster recovery Plans
Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects; plans, designs and implements data connectivity for local area network (LAN) and wide area network (WAN); assists in coordinating special projects including network related wiring plans, LAN/WAN hardware/software purchases, and system installation, backup, maintenance and problem solving; assists in providing network and remote connectivity hardware/software support; maintains LAN user documentation including hardware/software applications, support logs and other related information; researches and recommends network and server hardware and software; assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots the network logs and tracks the nature and resolution of problems; monitors usage to ensure security of data and access privileges; installs, supports and maintains both physical and virtual network servers and appliances; researches, analyzes, monitors, troubleshoots and resolves data network problems; develops, maintains and implements network support, and archiving procedures; researches and evaluates new technologies related to computer networking; assists in planning, coordinating and consulting with vendors and clients for hardware/software purchases, product services and support; recommends and specifies the purchase of related products and services; keeps current regarding new hardware/software products for system enhancements; assists and provides support to the Coordinator, WAN/LAN, and other technology staff as requested including performing scheduled network tasks, monitoring network servers, and providing internet and intranet user support, and specialized training.
Telecommunications Support
Plans, recommends and assists in the design of telecommunications systems; researches and recommends telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling; researches, analyzes, troubleshoots and resolves telecommunications related problems; develops and implements telecommunications operational procedures; creates and/or modifies voicemail and call features; installs telecommunications equipment and provides support for handsets, voicemail and new/emerging telecommunications-related technology; inventories telecommunications equipment
Work as Network & Security Consultant ITS.
- Monitor and analyze network performance and determine whether or not any adjustments are required to improve performance.
- Provide remote support to ITS branches worldwide.
- Implemented strict security policy according to ISO27001 certificate requirements.
- Implement major changes, such as network design changes.
- Serve as L2 technical specialist in network problems and emergencies.
- Troubleshoot and resolve network production problems.
- Install, configure and maintain network components including (Routers, Firewalls, Switches and AP).
- Ensure network high availability and continuity
- Troubleshooting WAN Connectivity problems with ISP leased line, Fiber connection WiMax, MPLS¡¨
- Adjust ITS routing protocols BGP, OSPF
- Implement and maintain ITS DMVPN
- Configure ITS-GBS Outsourcing projects and monitor their VPN and WAN connection
- Administrate and operate ITS VC system through Tandberg V.C solution
Include TCS, TMS, VCS, VCSE
Work as Network Administrator in Alcatel Italy
Work as a system administrator
Mange users account and assign them with their accurate privilege level on the network domain
Provide first line technical support for company staff.
Work as a technical support engineer in Delta
- Responsible for network troubleshooting
- First line technical support.
- Managing delta main and branch offices
•Packeteer specialist track. •Packeteer Expert track. •http://www.packeteer.com/training/training_roadmap.cfm
CCNA (Cisco Certified Network Associative ) CCNP (Cisco certified network professional)