Senior Sales Engineer
SOLAROY ENGINEERS Pvt Ltd
Total years of experience :17 years, 7 Months
Profile:
Responsible for Technical, Sales & Service requirement for products all over India. Corporate & Government Customer all over India like Reliance Industries Ltd, NPCIL plants, Airports, Mines, State Police forces, Special Police Forces, Indian Army & other paramilitary forces.
Responsibilities & Duties:
To generate Sales for achieving the Yearly Target.
Heading the back office team & operations like tendering, vendor management, daily correspondence etc.
GEM registration, product publishing & maintaining.
GEM tender participating, order processing & closing.
GEM vendor assessment, competitor product monitoring, raising objection as & when required.
Develop new key clients for expansion & growth of Business
Review/study of tender/project enquiries/specifications thoroughly (technical as well as commercial points).
Complete knowledge for ONLINE & OFFLINE SALES (Quotations / Offers).
Taking care of Technical queries of Clients, Regional sales offices & Dealers.
Follow-up with customers for timely Payments & installation certificates.
Generating RFQ & convert into sales.
Understands the Complete Sales cycle right from enquiry generation - Order finalization - Transfer to Execution team- Sales Completion.
Preparation of proposals, compilation of required documents against tender / project enquiry
Attending kick-off meeting & Pre-bid meeting for Tenders.
Communicating with Principal for project price against prestigious & key tenders / projects
Finalizing the pricing strategy against respective enquiries & tenders/RFQs
Visiting clients for techno commercial discussions & submission of tenders as and when required.
Negotiating tender, contract terms and conditions
To arrange for Presentations & Demonstrations required during Pre Sales & Post Supplies.
Taking care of Technical queries of Clients, Regional colleagues & Distributors.
Preparation of Product Technical & Tender specifications.
Review & Submissions of All India Sales Order Scrutinizing Reports.
Coordination with Commercial Department for timely delivery of right products as per orders.
Submission of Project List for All India on monthly basis for Sales Analysis.
To create & update the SALES Order Data bank & circulate the same as & when required.
Play an active role in preparation of Product Prices.
To provide adequate support to Regional Offices & Distributors in terms of preparing Tender documents.
Monitoring & Maintaining WAN network all over India. Around 70 corporate customers all over India, over 3000 links to monitor.
Responsibilities:
A prime responsibility is to keep network working for 24 hours.
Monitoring Customer’s Links through alarms.
Maintaining & reviewing monthly basis complaints.
Handling Customers Complaints and resolving them.
Analyzing repeat complaints.
Co-operating with different teams & departments.
Handling day-to-day problems, coordinating & accompanying the field support team and ensuring effective functioning of the system
A prime responsibility is to keep over 20, 000 customers online for 24 hours.
Having sound knowledge of Cable Modem Termination System (CMTS) used for providing Internet over Cable TV system.
Maintaining the standard RF signal levels for CMTS.
Maintaining the standard Signal to Noise Ratio i.e. SNR for RF Network.
Hands on experience on Optical Node, RF Amplifier installation & balancing..
Handling technical issues for RF network.
Monitoring HFC Network for Internet Service through Telnet remote access system.
Departmental suggestions co-ordinator.
Responsible for vendor development and handling contractor activities.
Handling day-to-day problems, co-ordinating with the customer support team and ensuring effective functioning of the system