HelpDesk
Interserve
Total years of experience :9 years, 1 Months
Provide user support and customer service on company-supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
*Main Job Tasks and Responsibilities:.
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
redirect problems to correct resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
inform management of recurring problems
stay current with system information, changes and updates
Technical
Electronic devices maintenance
Customer service and reception
Duties:
Diagnosis of desktop, application, networking and infrastructure issues.
Experience of supporting a wide and varied client base.
Troubleshooting PC’s, laptops and mobile devices.
Administering the IT department’s policies and procedures.
Installation and support of telecommunication equipment.
Maintaining a log of all problems detected and system back ups.
Working closely with software suppliers to resolve operational issues.
Responsible for supporting : Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008, Active Directory management Exchange 2003/2007, Blackberry Server/Windows Mobile, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configurations.
Configuration & Programming of Embedded Systems Business and Finance for Engineers Group Project Analogue and Digital Electronics Electrical Principles, Methods and Simulation Control and Instrumentation Power and Machines Further Mathematics for Electrical and Mechatronic Engineers Analogue and Digital Communications
English Intensive Course,
Engineering Principles Computer maintenance Office equipment maintenance programming Install networks and router configuration Install CCTV
