Guest Service Agent
Mövenpick Hotel Doha
مجموع سنوات الخبرة :4 years, 5 أشهر
Starting with offering front desk assistance to clients handling guest requests and reservations managing administrative tasks like processing payments, cash handling and delivering any mails welcoming guests on arrival and providing complete assistance during their stay resolving any conflicts or tensions monitoring check-ins and check-outs preparing stay confirmation letters, cancellations or any alterations verifying guest details upon arrival and allocating guest rooms coordinating with the other staff members and departments to ensure customer satisfaction assisting in pre-registration activities or extended stay requests, providing information on transport, restaurant facilities and sightseeing locations to guests processing any special requests managing all operations adhering to the hotel policies and regulations maintaining and updating guest details on a timely basis.