Fiber Technician
Nayatel Fiber Network
Total years of experience :6 years, 1 Months
Inspecting, testing, and repairing equipment used in telecommunications networks
Set up fiber optic telecommunication and data networks
Test systems and find and fix any faults Design, build and test fiber optic equipment
Patch panel installation Single and Multimode Data Cabling Install, maintain, and repair structured cabling systems, including fiber optic and copper cables
Install cabinets, cable ladder and rack systems, and equipment components in cabinet Determining the location of underground utilities such as gas, water, and electricity lines before beginning construction work
Determining solutions to any problems and issues that are preventing the fiber optic systems from performing optimally
Performing troubleshooting on fiber optic networks to identify problems and provide solutions
Communication executives plan and direct the organization's overall communication strategy including overseeing employee communications and marketing the company's image to clients and the general public and also consult with executive management personnel on communicate
Identifying customers’ needs, clarify information, research every issue and providing solutions. Identify and escalate issues to supervisors. Managing of inbound calls in a timely manner. Management and resolve customer complaints. Answer incoming calls and respond to customer's emails. Process orders, forms, and application. Provide product and service information to customers.
Answer calls and respond to emails handle customer inquiries both over the phone and by email research required information using available resources manage and resolve customer complaints provide customers with product and service information. Make outbound calls to customers on behalf of a business or client Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.