General Manager /Administration MGR/ Customer Service MGR
arabian group
Total years of experience :31 years, 3 Months
issuing and reviewing contracts
-issuing Concession contracts for other clients
-issuing related letters such as address allocation, water, electricity, Clearance of the final payment
-resolve customer complaints
--paper work Administration
-Daily briefing to my staff.
-Provide Coaching & performance progress for all staff.
-Monthly Staff meetings Discussing Work flow Obstacles.
-Official correspondence / letters, certificates, memorandums.
-General Public Relations and Communications
-Administers benefits programs such as health insurances, annual leave, sick leave, leave of absence, etc
-Recruitment, Performance Appraisal, Compensation and Benefits, Personnel
-Supervising and monitoring staff performance & standard of service.
-Ensure application of procedures& company policies.
-Reporting to my superior.
-Resolve difficult situations & customers complaints.
-Train personnel and overseeing implementation of all systems and managing the office daily activities.
-personnel (attendance sheet, leave schedule), filing systems, supplies’ order, etc.
- recruiting and staffing;
- performance management
Sales Skills
Sales Calls.
Effective Communications with all agencies.
Maintain excellent relationship with all agencies, customers and corporate.
Maximize revenue and profit generation in all distribution channels
Ensure application of procedures and company policies.
Update customers with company product knowledge.
Very good in public relations.
Ensure the highest level of customer service to our guests.
-Handling customers calls Egyptians & Foreigners.
-Daily briefing to my staff.
- recruiting and staffing;
- performance management
-Provide Coaching & performance progress for all staff.
-Update customers with the company product knowledge.
-Closing daily sales report.
-Supervising and monitoring staff performance & standard of service.
-Ensure application of procedures& company policies.
-Reporting to my superior.
-Resolve difficult situations & customers complaints.
-personnel (attendance sheet, leave schedule), filing systems, supplies’ order, etc.
-Train personnel and overseeing implementation of all systems and managing the office daily activities.
-Handling customers calls Egyptians & Foreigners.
-Daily briefing to my staff.
-Provide Coaching & performance progress for all staff.
-Update customers with the company product knowledge.
-Closing daily sales report.
-Supervising and monitoring staff performance & standard of service.
-Ensure application of procedures& company policies.
-Reporting to my superior.
-Resolve difficult situations & customers complaints.
-Train personnel and overseeing implementation of all systems and managing the office daily activities.
-personnel (attendance sheet, leave schedule), filing systems, supplies’ order, etc.
- recruiting and staffing;
- performance management