senior sales executive
Alnabooda automobiles
مجموع سنوات الخبرة :20 years, 6 أشهر
Forecasting and reporting to the sales manager.
Demonstrate new products features and benefits process followed by the team.
Maintain an owner follow-up system that encourages repeat and referral business and contributes to
customer satisfaction.
Responsible for the special orders and V.I.P. Customers.
Deal with critical problems, major customer complaints or issues that may be escalated and ensure
prompt action or decisions for timely resolution.
Heavily involved in the customer complaints and followed up to be sorted out.
If there is any kind of factory defect with customers vehicle I make sure the customer understand
how the process will be and how is the warranty will deal with this defect.
Involving in refunding the money to the customer or switching him to a different car.
Handling sales of insurance & finance according to the company policy.
Handling registration and delivery process.
Maximize usage of demo’s and monitor demo to sale ratio
Manage all aspects of the showroom to ensure high standards in the display, housekeeping and
product information to convey the desired image of the brand and the Company.
Monitor PDI process and ensure highest level of customer satisfaction
ALFUTTAIM MOTORS - TOYOTA
SENIOR SALES EXCUTIVE Mar '10 - until now
Al-Futtaim Motors is synonymous with Toyota and Lexus, which enjoy undisputed leadership in the UAE in terms of the largest number of vehicles on the road. Besides Toyota, we also hold exclusive franchises for some of the world's top automobiles and automotive products like Hino - Japan's leading heavy-duty vehicle manufacturer, Toyo & Chen shin/ Maxxis tyres, GS & Panasonic batteries and many more.
• Achieved and exceeded the allocated sales target for new units, trade-ins, accessories and insurance policies
• Deliver the highest levels of customer service, thereby creating customer loyalty and repeat sales
• Adhere to company procedures, particularly around cash and credit handling, to ensure safety of cash and minimum bad debts
• Constantly improve and update knowledge of product range, features and benefits
• Maintain awareness of automotive industry, paying particular attention to new features, technical developments, market trends, competitor analysis, selling techniques and customer handling skills
• Complete used car appraisals and quotes within set timeframe to increase efficiency and sales
• Follow-up with current and new customers via telephone enquiries and showroom walk-ins
• Ability to problem-solve and ultimately deliver sales results within set timeframes
* my achievement in this role that I become the showroom specialist for the Xtream range of the SUV's (land cruiser, FJ and the Hilux) and the sport coupe GT86 which its newly presented in this market.
ZAFCO Group -Supercarz, Abu Dhabi
SALES EXECUTIVE/ WORKSHOP SUPERVISOR Feb '09 - Feb 10
ZAFCO is the representative agent for some of the worlds leading automotive tyres and lubricant brands and a service centre for vehicle alignment in Abu Dhabi as well as Dubai. My key roles and responsibilities included about were not limited to the following:
• Heavily involves in outdoor sales for prospecting activities to identify qualified accounts for new customer generation.
• Collaborate with manager to develop a creative plan to generate leads through prospecting multiple sources, cold calling, in-person visits, telephone and email campaigns.
• Establish and maintain good relationships with clients, networking groups, professional organizations and the community in order to develop new business.
• Approach and engage 3 to 5 potential customers per week.
• Consistently close new business subject to a monthly quota (AED 100K/Month)
• Maintain a thorough working knowledge of all services offered by Supercarz and awareness of the competition, i.e. pricing, services offered, etc.
• Follow-up all required Sales/ Work shop reports including pipeline activity and/or prospects for quotes and proposals within assigned territory.
• Supervise the Workshop and Operations.
• Manage Customer Relations such as customer queries, complaints and general customer service.
• Ensure that customers were aware of the services provided and also provided advice to ensure complete satisfaction and ultimately retention of customers.
• Act as the first point of contact between Management and Clients to ensure accurate and timely delivery of jobs.
• Motivate and guide workshop staff to help them achieve their individual and team goals.
• Act as a liaison with relevant internal teams to identify and resolve customer queries.
Al Futtaim Trading Enterprises - Honda, Abu Dhabi Jan '08 - Feb '09
SALES EXCUTIVE
• Performed Centralized Sales administration functions
• Calling up prospective customers and explaining features of new cars in show.
• Quoting sales price and preparing contracts for orders obtained.
• Arranging client proposals and obtaining banks approvals.
• Following up bank loans and vehicles delivery process.
• Providing after-sales service to ensure full satisfaction of the customers.
• Ensured optimum support to sales staff which included order planning, vehicles ordering, checking vehicle availability, vehicle pricing, cost-build ups, logistics, customs documentation, clearance and duty payment.
• Used SAP to process purchase orders, shipping notifications, price updates etc.
• Ensure timely availability of right model mix of products to the Honda Abu Dhabi showroom.
HERTZ Rent a Car UAE - Head Office (Al Futtaim Group) Dec '05 - Jan '08
SALES EXECUTIVE (LEASING)
• Handled Inbound and Outbound calls, made bookings, dealt with customer queries, complaints and general customer service.
• Informed customer's about the services provided
• Ensured that customers read and understood the terms and conditions.
• Acted as a 'single point of contact' between Management and Clients and ensured accurate and timely delivery of jobs.
• Data Capturing: loading reservations made by other departments and centers from around the world
• Dispatched calls to correct departments
• Ensured Quality, Service, Efficiency and Profitability of the process.
• Motivated and guided individuals to help achieve their individual goals.
• Acted as a liaison with relevant internal teams to resolve customer queries
• Used software systems e.g. carpro & leasepro, PC Excalibur (international reservation system) to make outbound reservations
Hadeel Advertising Co - UAE, Sharjah Sept '04 - Dec '05
SALES EXECUTIVE
• Visited the customers.
• Advised customers of new ideas and better ways of advertising.
• Prepared quotations.
• Prepared samples for the customer's order and ensured that it was approved.
• Followed up with the process of designing, printing and the finishing.
• Invoicing.
Holiday Inn Hotel, Jordan, Amman Sept '03 - Sept '04
GUEST RELATIONS OFFICER
Shahba Alsham Hotel - Syria, Aleppo May '02 - Aug '02
GUEST RELATIONS OFFICER
Hotel Management Diploma: Aleppo-Syria 2002
High School Graduate 2000 Kufrranjeh High School - Jordan