عصام كردي

Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets.
•Maintain effective cost controls in all areas.
•Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction.
•Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
•Work alongside all HODs to ensure the smooth running of the day-to-day operations.
•Deputise for the General Manager in his absence and at various meetings & events.
•Be responsible for maximising profit through the consistent delivery of the highest standard of service.
•Maximise financial opportunities and achieve pro-active up-selling environment throughout the hotel.

Ensure that sufficient staffing is present to meet daily business demands.
•Maintain consistent and effective flow of communication between shifts among fellow managers and Service Professionals
•Actively participate in training and continuing education of all Rooms Division Service Professionals
•Responsible for actively recruiting and hiring for all Front office and Housekeeping positions
•Approach all encounters with guests, employees and members in a professional and personalized manner
•Offer to handle special arrangements during guest stay; coordinate future visits
•Maintain database of guest preferences, habits, special dates through the PMS System
•Assist with additional Front Desk tasks
•Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage
•Oversee inventory and ordering supplies and linens for both housekeeping and Front office
•Complete projects in a timely manner as required by the General Manager.

Pre-opening)
•Monitor front office personnel to ensure guests receive warm attention, personal recognition and customized services.
•Attend to guests’ enquiries, requests, and complaints and take necessary actions.
•Maintain a good working relationship in the department, and with other departments
•Ensure proper training and procedures are in place to ensure provision of quality services.
•Lead and motivate Front Office personnel to ensure maximum productivity.
•Monitor guests accounts and payment on daily basis.
•Monitor departmental cost.
•Ensure the cleanliness and neatness of Front Desk area, lobby lounge, business center and executive lounge.
•Responsible for the front office personnel schedule and time card management.
•Supervise front office personnel to make sure everyone is working according to job description.

Reason for leaving: Jordan is expensive

Reason for leaving: job opportunity to Jordan

Reason for leaving: time to develop my career

Oversee and supervise all duties performed by all Front Office employees.
•Ensure that all Front Office employees complete their essential duties before their departure.
•Ensure that all Front Office employees are posted at their stations at posted time.
•Assist with any scheduled shift problems on the night audit shifts.

Greeting and thanking guests in a sincere, friendly manner.
•Checking guests in on arrival and out on departure.
•Posting charges to appropriate guest accounts.
•Anticipating and addressing guests' needs, and resolving their problems and complaints.
•Assisting guests with disabilities.

Check in / out Procedure
•Cashier (handling all guests account)
•Reservation
•Night Auditing