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Issam Naily,

Issam Naily

Lebanon

Diploma, Hotel And Restaurant Management

Work experience

Total years of experience: 22 years, 11 months

January 2020 - October 2021

Lighthouse Bread Factory

January 2020 - October 2021

Managing two bakery shops, in charge of running all aspects from sales, staff
Quality of products and all related things, in charge of 20 employees.

Assistant Quality manager

October 2018 - December 2019

Harkous Chicken Group

Lebanon

October 2018 - December 2019

In charge of all quality and ISO inspections 22000 and 9001 of the factory and all
the related paper work including all checks on all employees, products and health
and safety, in charge of over 200 plus employees, reporting to Quality manager and
the board of directors.
Company industry:
Food & Beverage Production
Job role:
Quality Control

Factory Kitchen Manager

August 2017 - October 2018

Harkous chicken Group Factory

August 2017 - October 2018

Managing hot kitchen, cold kitchen, deboning kitchen and butchery in Charge of 60+ employees
basically managing the daily non cooking operations of the kitchen, which may include but not
limited to: accounting, finance, staff working schedule, inventory control and equipment
supplies. Responsible for employees' training and all ISO and quality management also
overseeing other departments that contribute to the operations of the kitchen such as warehouse,
transport and slaughter house reporting to the board of directors.
Job role:
Management

Operations Manager

June 2010 - January 2016

June 2010 - January 2016

Al Jazeera rest.mgmt and catering company Qatar
Covering many business functions for 10 projects in Qatar. and Dubai, as preopening franchise
restaurants including supplier negotiations, training, financial management budgets, menu and
Gap reviews, management reviews liaising with site managers and company chairman consulting
on site acquisition and company expansion program. Recruitment and the running of the business
Food and beverage manager Feb 08 - Oct 09
Traffic catering Lebanon Covered all aspects of starting a medium sized catering company
from marketing, promotions, staff training, menu development, health and safety, standards and
service.
Job role:
Management

Operations manager

January 2005 - January 2008

January 2005 - January 2008

Work hotel United Kingdom
Responsibilities included operational aspects for the whole site. Very hands on role, leading from
the front, significantly contributing towards the management of people, product and equipment,
whilst achieving P&L targets and maintaining systems of preventative maintenance and team
scheduling. Employing, training and
Supervising up to 40 staff. Implemented hygiene regulations, adhering to environmental health
regulations. Decreased all stock, cash, food, and wage losses.
Increased G.P by 15% in a very competitive local environment reduced labor turnover and
increased staff morale.
Job role:
Management

General Manager

May 2002 - October 2004

May 2002 - October 2004

The Crabtree public house and restaurant UK
Managed this very busy city center public house restaurant. Including all aspects of financial
procedures, audit trails. Increased sales by 2000 pounds per month to an average of nearly 900k
p.a pounds and G.P. by 18 % over 2 years. Constantly achieved year-on-year growth. Managing
up to 25 staff including Assistant and trainee managers. Helped reduce staff turnover from 50%
to 25 % by maximizing teamwork and staff job satisfaction .Top performing restaurant in the
region as determined by “ Mystery Diner “
Job role:
Management

Head chef

January 1994 - May 2001

January 1994 - May 2001

Inn keepers lodge UK
Managed all aspects of running a very busy kitchen Recruiting and training senior kitchen
employees, Supervising the kitchen staff Planning the menus and Ensuring that health and safety
standards are maintained in the kitchen at all times
Determining the food portions to be served to the customers managing food stocks and achieving
targets and year- on- year profits.
Job role:
Management

Education

Ecole des roches Switzerland Hotel and restaurant bluches

January 1993

January 1993

Diploma, Hotel And Restaurant Management

Switzerland

Ecole des roches Switzerland Hotel and restauran

January 1989

January 1989

Bachelor's degree,

United States

Skills

Financial Management
Expert
Financial Management
Expert
Catering
Expert
Catering
Expert
Hospitality
Expert
Hospitality
Expert
operations
Expert
operations
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
RECRUITING
Expert
RECRUITING
Expert
SAFETY
Expert
SAFETY
Expert
SALES
Expert
SALES
Expert
SUPERVISORY SKILLS
Expert
SUPERVISORY SKILLS
Expert
BUDGETING
Expert
BUDGETING
Expert
CONSULTING
Expert
CONSULTING
Expert
FINANCIAL MANAGEMENT
Expert
FINANCIAL MANAGEMENT
Expert
MARKETING
Expert
MARKETING
Expert
NEGOTIATION
Expert
NEGOTIATION
Expert
Financial Management
Expert
Financial Management
Expert
Catering
Expert
Catering
Expert
Hospitality
Expert
Hospitality
Expert
operations
Expert
operations
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Hobbies

  • Reading