Issam Sayegh

Call Center Agent at Lebanese Red Cross

• Lebanon
• My current job since March 2024

 1760 is a non-emergency hotline at the Lebanese Redcross
Answer incoming calls and provide callers with the requested information.
 Handling customer inquiries and complaints in a polite and professional
manner.
 Transferring calls to appropriate personnel or departments.
 Assisting customers in placing requests.
 Taking messages and forward them to the relevant parties.
 Maintaining records of customer interactions and transactions.
 Ensure customers’ satisfaction by providing accurate information in a timely
manner.
 Following communication procedures and standards.
 Handling data entry on CRM system