Issam Sidi-Yakoub

Supervise a 50-strong team (8-12 per shift) generating EUR 82, 000 net monthly, managing recruitment of 2-3
hires/month, onboarding, contracts and full workforce scheduling to maximise productivity and service levels.
• Held food cost to around 25 percent across over 1, 000 tickets/day, tightening inventory and cost controls to
reduce waste while eliminating operational inefficiencies.
• Strengthened team performance by delivering structured training on systems, tools, and operational best
practices.
• Sustained hygiene and food-safety audit scores above 90 percent and a 4/5 guest satisfaction rating,
maintaining a consistently compliant and audit-ready environment.

Managed shift operations and supervised the team to ensure smooth service. Upheld food-safety and hygiene standards, handled cash management, and supported a positive guest experience during each shift.

Built high-performing team environment and supported smooth operations and consistent service delivery. Led secure
handling of daily cash transactions with accuracy and accountability. Consistently delivered food preparation in line with
strict hygiene protocols and quality expectations.
Delivered a positive guest experience through attentive service and professional, welcoming approach.
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• Engaged in full pre-opening kitchen setup, including organising and sorting deliveries, and maintained dining area
clean, well-presented, and ready for customer service.