Sales Representative
Compass Real Estate
Total years of experience :13 years, 9 Months
Oversee all aspects of seller’s transactions from initial contact to
executed purchase agreement.
▪ Act as an intermediary in negotiations between buyers and sellers,
generally representing one or the other.
▪ Establish, develop and maintain business relationships with
current customers and prospective customers.
▪ Prepare documents such as representation contracts, purchase
agreements, closing statements, deeds and leases.
▪ Advise clients on market conditions, prices, mortgages, legal
requirements and related matters.
▪ Make telephone calls and in-person visits and presentations to
existing and prospective customers.
▪ Coordinate showings & obtain feedback.
▪ Input all listing information into Listing Management Systems
and marketing websites and update as needed.
▪ Establish and maintain materials relating to sales and knowledge
of current products.
▪ Social Media and property web resources advertisement.
Plan and coordinate the provision of friendly, efficient services to
guests. Schedule activities for guests.
▪ Providing excellent customer service as per hotel standards.
▪ Check on VIP reservations, complete their pre-registration
formalities.
▪ Maintain up-to date information on room rates, current
promotions, offers and packages.
▪ Handle guest complaints immediately and follows up thoroughly.
▪ Plan and coordinate all promotional activities targeting clients
▪ Trace relevant statistics about clientele.
▪ Coordinate and supervise all activities for guests
▪ Assist with check-ins / check-outs of clients
▪ Assist staff with language and culture.
▪ Plan and conduct group and function rundown meetings.
▪ Maintain a professional and high quality service oriented
environment at all times.
Guests’ accommodation according to booked rooms.
▪ Conflict resolution, specific guest requirements performance.
▪ Manage and monitor activities for all employees in the Front
Office department making sure they adhere the standards of
excellence.
▪ Act as a manager on duty for the hotel, dealing with complaints,
problem solving, disturbances, special requests and any other
issues that may arise.
▪ Receipt payment and control management, cash and
personal/corporative credit card payment management, cash-
register operating.
▪ Distribution of all data into hotel database, correspondence
management.
Efficient and cultural service organization.
▪ Informing guests about services in range, orders management and
controlling their processing.
▪ Calls management, office facilities management.
▪ Control over the in-time guests accommodation, maintaining of
area cleanliness, equipment and property safeness.
▪ Conflict resolution appearing when working with guests.
▪ Coordinate daily activities with hotel management team on a daily
basis.
Incoming booking applications receiving, processing and control.
▪ Processing phone/ fax/ e-mail application, in-time confirmation
management.
▪ Individual and group applications management.
▪ Informing of the Hotel and additional services provided on the
territory.
▪ Collaboration with partners and touristic companies, providing
cooperation for the hotel occupancy improvement