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Ivan Zajmi, Customer Service Agent

Ivan Zajmi

Customer Service Agent·Miracle Tourism

United Arab Emirates

Master's degree, Business Economy

Work experience

Total years of experience: 18 years, 10 months

Customer Service Agent

November 2015 - Present

Miracle Tourism

Dubai, United Arab Emirates

November 2015 - Present

Providing information about the products and services,
Listen and respond to customers' needs and concerns,
Handle complaints and refer customers' to supervisors

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Office manager

December 2009 - May 2015

"PBE Intercontact d.o.o.”, Belgrade, "pbe-Beljuli GmbH"

Serbia

December 2009 - May 2015

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Company industry:
General Engineering Consultancy
Job role:
Administration

Customer Support

March 2007 - December 2009

“Com Trade Retail d.o.o”, Belgrade

Serbia

March 2007 - December 2009

Offering advice to customers
Processing payments of various types
Dealing with customer complaints

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Master Studies, Faculty of Business Economy, University EDUCONS, Belgrade

June 2014

June 2014

Master's degree, Business Economy

Serbia

Faculty of Economics, Executive management, Megatrend University, Belgrade

March 2009

March 2009

Bachelor's degree, Economics

Serbia

High school, Belgrade

May 2002

May 2002

High school or equivalent, High school degree

Serbia

Skills

Communication Skills
Expert
Communication Skills
Expert
Organizing
Expert
Organizing
Expert
Driving
Expert
Driving
Expert
MS Office tools
Expert
MS Office tools
Expert
Internet
Expert
Internet
Expert
Language; English, Serbian
Expert
Language; English, Serbian
Expert
MS office, Internet, SAP
Expert
MS office, Internet, SAP
Expert
Communication Skills
Expert
Communication Skills
Expert
Organizing
Expert
Organizing
Expert
Driving
Expert
Driving
Expert
MS Office tools
Expert
MS Office tools
Expert
Internet
Expert
Internet
Expert

Languages

English
Expert
German
Beginner

Hobbies

  • Sport, to travel