Ivana Ilic, General Supervisor

Ivana Ilic

General Supervisor

Adrenagy Fitness Center

Lieu
Émirats Arabes Unis
Éducation
Master, MSc in Leadership and Strategic Management
Expérience
18 years, 0 Mois

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Expériences professionnelles

Total des années d'expérience :18 years, 0 Mois

General Supervisor à Adrenagy Fitness Center
  • Émirats Arabes Unis - Abu Dhabi
  • Je travaille ici depuis février 2015

Managing daily operations of the Club, setting up the business, designing and promoting activities to meet customer demand and generate revenue, advertising and promoting the club to increase usage, which may include commissioning and considering market research, maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users, recruiting, training and supervising staff, handling complaints and incidents, accidents, emergencies or theft, planning staff vacation leaves, accounting, managing sales, managing inventory, ordering supplies, etc.

Desk officer à Ministry of Foreign Affairs
  • Macédoine
  • février 2012 à février 2015

Employed in the Unit for Honorary Consuls (naming of Honorary Consuls of the Republic of Macedonia and tracking their monthly activities such as promoting Macedonia and its investment opportunities) and at the same time engaged in the Unit for Official Ceremonies and Events (organizing official visits for Presidents of Republics, Presidents of Assemblies, Prime Ministers, Ministers for Foreign Affairs, Ambassadors, Diplomats, other delegations, etc; preparation and realization of different kinds of events, ceremonies, forums, summits, public holidays; organization of VIP travels; protocol for the Minister for Foreign Affairs, H.E. Mr. Nikola Poposki)

Sales Executive à Albatros Travels
  • Macédoine
  • octobre 2006 à février 2012

Making hotel, airline reservations through AMADEUS (IATA global system reservation), working with insurance, rent-a-car, etc.

Debt Collector à Eos Matrix
  • Macédoine
  • juin 2006 à octobre 2006

Collecting debt over the telephone from customers that have taken loans from Stopanska Bank and have not paid their monthly payments on a regular basis.

Éducation

Master, MSc in Leadership and Strategic Management
  • à Charted Management Institute
  • novembre 2012
Master, MSc in Management and Strategy (Leisure and Tourism Management)
  • à University of Sheffield
  • mars 2010
Baccalauréat, BA in Business Administration and Economics with concentration in Management
  • à University of Sheffield
  • juin 2008
Etudes secondaires ou équivalent, High School Degree
  • à Nova High Schools
  • juin 2005

Specialties & Skills

Operations Management
Business Development
Business Strategy
Customer Service
Marketing
ACCOUNTANCY
CUSTOMER SUPPORT
INVENTORY MANAGEMENT
MANAGEMENT
MARKET RESEARCH
RECRUITING
BUSINESS DEVELOPMENT

Langues

Anglais
Expert
Français
Moyen
Italien
Débutant
Serbe
Moyen

Formation et Diplômes

Diplomatic Protocol (Formation)
Institut de formation:
Ministry of Foreign Affairs of Republic of Singapore
Date de la formation:
August 2013
Durée:
200 heures
DELF (Diplôme d’études en langue française) (Certificat)
Strategy, Management, and Leadership (Formation)
Institut de formation:
Ministry of Foreign Affairs of Republic of Slovenia
Date de la formation:
September 2013
Durée:
32 heures
Protocol Seminar (Formation)
Institut de formation:
ENA (École nationale d'administration) France
Date de la formation:
May 2014
CPR and AED Training (Formation)
Institut de formation:
Safety First Medical Services
Durée:
8 heures
TOEFL (Test of English as a Foreign Language) (Certificat)

Loisirs

  • Fitness Training
    Aerobics, fitness exercising and healthy nutrition.
  • Travelling
    Travelled in different countries in Europe, Africa, and Asia.
  • Photography