Ivana Ilic, General Supervisor

Ivana Ilic

General Supervisor

Adrenagy Fitness Center

Location
United Arab Emirates
Education
Master's degree, MSc in Leadership and Strategic Management
Experience
17 years, 11 Months

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Work Experience

Total years of experience :17 years, 11 Months

General Supervisor at Adrenagy Fitness Center
  • United Arab Emirates - Abu Dhabi
  • My current job since February 2015

Managing daily operations of the Club, setting up the business, designing and promoting activities to meet customer demand and generate revenue, advertising and promoting the club to increase usage, which may include commissioning and considering market research, maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users, recruiting, training and supervising staff, handling complaints and incidents, accidents, emergencies or theft, planning staff vacation leaves, accounting, managing sales, managing inventory, ordering supplies, etc.

Desk officer at Ministry of Foreign Affairs
  • Macedonia
  • February 2012 to February 2015

Employed in the Unit for Honorary Consuls (naming of Honorary Consuls of the Republic of Macedonia and tracking their monthly activities such as promoting Macedonia and its investment opportunities) and at the same time engaged in the Unit for Official Ceremonies and Events (organizing official visits for Presidents of Republics, Presidents of Assemblies, Prime Ministers, Ministers for Foreign Affairs, Ambassadors, Diplomats, other delegations, etc; preparation and realization of different kinds of events, ceremonies, forums, summits, public holidays; organization of VIP travels; protocol for the Minister for Foreign Affairs, H.E. Mr. Nikola Poposki)

Sales Executive at Albatros Travels
  • Macedonia
  • October 2006 to February 2012

Making hotel, airline reservations through AMADEUS (IATA global system reservation), working with insurance, rent-a-car, etc.

Debt Collector at Eos Matrix
  • Macedonia
  • June 2006 to October 2006

Collecting debt over the telephone from customers that have taken loans from Stopanska Bank and have not paid their monthly payments on a regular basis.

Education

Master's degree, MSc in Leadership and Strategic Management
  • at Charted Management Institute
  • November 2012
Master's degree, MSc in Management and Strategy (Leisure and Tourism Management)
  • at University of Sheffield
  • March 2010
Bachelor's degree, BA in Business Administration and Economics with concentration in Management
  • at University of Sheffield
  • June 2008
High school or equivalent, High School Degree
  • at Nova High Schools
  • June 2005

Specialties & Skills

Operations Management
Business Development
Business Strategy
Customer Service
Marketing
ACCOUNTANCY
CUSTOMER SUPPORT
INVENTORY MANAGEMENT
MANAGEMENT
MARKET RESEARCH
RECRUITING
BUSINESS DEVELOPMENT

Languages

English
Expert
French
Intermediate
Italian
Beginner
Serbian
Intermediate

Training and Certifications

Diplomatic Protocol (Training)
Training Institute:
Ministry of Foreign Affairs of Republic of Singapore
Date Attended:
August 2013
Duration:
200 hours
DELF (Diplôme d’études en langue française) (Certificate)
Strategy, Management, and Leadership (Training)
Training Institute:
Ministry of Foreign Affairs of Republic of Slovenia
Date Attended:
September 2013
Duration:
32 hours
Protocol Seminar (Training)
Training Institute:
ENA (École nationale d'administration) France
Date Attended:
May 2014
CPR and AED Training (Training)
Training Institute:
Safety First Medical Services
Duration:
8 hours
TOEFL (Test of English as a Foreign Language) (Certificate)

Hobbies

  • Fitness Training
    Aerobics, fitness exercising and healthy nutrition.
  • Travelling
    Travelled in different countries in Europe, Africa, and Asia.
  • Photography