Department Manager
Azadea Group - Zara
مجموع سنوات الخبرة :12 years, 2 أشهر
Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets. As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.
- Driving operational, visual and customer service standards in store.
- Monitoring and reviewing store performance on a regular daily, weekly and monthly basis.
- Implementing store compliance and health and safety procedures.
- Maximising sales through effective merchandising and marketing.
- Deciding on store layouts.
- Recognising and rewarding good staff performance.
- Monitoring product availability levels throughout the day and replenish
stocks to ensure 100% availability.
- Developing business links within the local community.
- Working with the visual team to manage displays within the store.
- Recruiting the right people with the right behaviors in to the right jobs and ensuring they are given access to the right training.
- Actively monitoring competitor activity.
- Managing the store profit & loss account within budget.
- Getting feedback and capturing data from customers.
Leading and motivating colleagues in everything from stock replenishment, customer service right through to setting up displays and driving sales. Deputizing in the absence of department managers, and doing everything possible to drive the business forward.
- Leading, driving, energizing and motivating teams to do better.
- Planning and delivering initiatives for market growth.
- Providing a safe and secure retail environment for shoppers.
- Proposing and implementing promotions and special offers.
- Deciding on service standards.
- Mentoring new employees.
- Controlling and maintaining the budgets and expenditure.
- Implementing and managing the shops security and anti theft policies.
- Ensuring the store operates efficiently and effectively in all operational areas such as stock control, admin and presentation.