Executive Assistant Manager, Social Media Editor
Lebanese Dental Clinic
Total years of experience :15 years, 4 Months
• Conserves executive's time by reading, researching, drafting letters and documents; collecting and analyzing information; initiating telecommunications.
• Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Represents the executive by attending meetings in the executive's absence; speaking for the executive.
• Welcomes guests and patients by greeting them, in person or on the telephone; and direct them according to their needs to responsible in charge of examining their case.
• Maintains customer confidence and protects operations by keeping information confidential.
• Completes projects by assigning work to clerical staff; following up on results.
• Prepares reports by collecting and analyzing information.
• Secures information by completing data base backups.
• Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories.
• Supervises the workers at the office and assign the corresponding tasks among the staff.
• Assist in various accounting tasks such as: invoices data entry, collecting cash, etc..
• Create and Work on formulation of marketing strategies, making campaigns for upcoming events, monitoring the effectiveness of campaigns.
• Setting up social networks with the most current information about the clinic and posting presentations and researches about advices and useful information about our domain of working.
• Dreaming up ideas for how to best engage the publication’s audience, figuring out ways to get readers attention on our services.
• Respond to Facebook comments and tweets right away.
• Promoting services of our clinic and displaying achievements such as “before and after” pictures and videos of clients interviews.
• Monitor and handle the complaints presented by the clients.
• Assist the customers with their inquiries and ensure their satisfaction.
• Follow up on the cases presented by the clients in case of dissatisfaction and make sure that the solutions are provided in a timely manner till case is closed.
• Update the clients with the status of their inquiries.
• Provide support to other customer representatives whenever there is an important workload
• Editing, retrieving, copying, transmitting text, and routing mails properly to corresponding recipients.
* 2010 - 2011 Sales at Adidas factory outlet
* 2010 Mi-Chaud restaurant, Down Town, Beirut.
Position: Operator
1. Answer clients' calls and ensure that their orders are delivered on time.
2. Assists in a variety of administrative tasks related to Accounting, Filing
* 2009-2010 Sales at Ceilo casual wear store
Position: sales
* 2008-2010: Lebanese International University-Management Information System (Not yet graduated)
* 2006-2007: C&E University -Management Information System
* 2005-2006: Bir Hasssan Institute- BT3 Accounting and Computer
