Jabarulla Mohamed Batcha

• Manage the company’s complete network infrastructure with cross-platform systems of Windows and Mac
• Configured and implemented and administer domain controllers
• Installed and administer ERP - SAGE Accpac server, SQL Database server
• Implemented Site-to-Site VPN between Dubai corporate office and other sites across GCC using Fortigate UTM to have seamless network connectivity
• Migrated Email services to Google Apps for 185 users. Administer and manage the user accounts, groups, Google apps service subscription.
• Actively involving in the implementation of Microsoft AX ERP and CRM Application
• Supervised & managed to install 23 CCTV cameras and 10 Access control systems at the corporate office and Logistics premises.
• Configured NVR (Network Video Recorder) to monitor the CCTVs remotely.
• Implemented AVAYA IP telephony to replace existing Panasonic Digital and IP telephone system.
• Installed and connected Avaya phones on the satellite offices and connected to corporate office PBX over the VPN to cut the expenses on international calls.
• Implemented Ticketing system for IT support to monitor that all the issues are resolved efficiently and effectively.
• Implemented Wireless network across the company to have seamless WiFi access.
• Communicate and escalated Email related issues with Google support team
• Setup and manage Mac OS X server for a application used by Supply chain
• Installed, configured and manage a FTP server.
• Implemented, installed Biometric devices at five sites across UAE and KSA and centralized the access of Time attendance data from main office.
• Deployed Symantec Endpoint Protection Server and configured clients to receive the Antivirus update from the Server.
• Implemented all IT infrastructures including voice and data cabling, a Domain controller, IP telephone system, Training room equipped with Interactive smart board, for a branch office location in Dubai with twenty five staffs.
• Provide support on day to day operation and management of IT infrastructure with 185 staffs.
• Ensure the availability, smooth operation of network, maintain the acceptable level of performance for all hardware and software resources and mission critical ERP applications in the business.
• Ensure all the user issues are solved in a timely manner.
• Provide Email, telephone and remote support for all the users across the Satellite offices (KSA, Kuwait, Qatar, Lebnon, Jordan)
• Supports various server hardware architecture including HP Proliant and Dell power edge servers, Dell OptiPlex workstations, Mac mini
• Manage installation of Hardware, Software, backup and recovery, troubleshooting of servers, workstations, Network issues, OS problems.
• Created and maintain the IT inventory of Laptops, workstations, mobiles
• Handle all IT procurements and liaise with vendors for all the necessary support.

• Continued providing support to the clients for the applications.
• Successfully completed various projects of setting up network, installation and configuration of windows 2000/2003 servers, Active Directory, MS windows 2000/XP workstations for clients.
• Provided an extensive technical support on Servers, Desktops to the clients and in upgrading Software and Hardware requirements, regular monitoring of PCs and server for the Performance, maintaining and troubleshooting computers, servers and other resources in the network, Internet Sharing, Backup, Restore and Related Administration of Network to the clients.
• Supported customers on the enhancements and tuning of application and establishing and troubleshooting network/PC’s as the follow-up of Software & Network maintenance.
• Configured, Administered and set up Server Based network using Win2k/2k3/NT
• Installed and Configured Active Directory Services (ADS), DHCP, DNS and associated administration tasks.
• Implemented AD infrastructure, Exchange 2000 for Internal Messaging and Collaboration for various clients.
• Developed successful customer relationship that resulted in renewal of contracts and getting new projects as well.

• Developed tailor-made business applications using Visual Basic that includes Finance Management, Inventory control, Asset Ma1`nagement, Payroll modules to clients related to FMCG, Construction, Engineering and Medical industries.
• Developed numerous custom reports based on the client requirements in addition to out of box implementation.
• Provided extensive post sales support to the clients in maintaining the application.

• Conducted classes for the Certification Programs as per the schedule of Institute.
• Guided in projects of candidates on the completion of program.
• Developed many short-term projects under the guidance of Institute management.
• Developed an application for the Institute to keep track of Courses, Students, collections, outstanding collections and scheduling batches.