Sales Agent
osn orbit showtime network
Total years of experience :4 years, 0 Months
1-Worked as Telesales Contact Center Agent in OSN Company since 12/3/2010 till now.
•Receiving inbound calls and making outbound calls.
•Meeting customers face-to-face
•Convince customers for new products and upgrade their subscriptions to higher product.
•Renew subscriptions for existing customers.
•Achieving monthly target.
*Was promoted as one of the best agents in Sales Department and got awarded certificate because of the highly professional performance.
*Acting as Sales Team leader for two months
1- Worked as Customer Service Agent in OSN Company since 7/7/2008 till 12/11/2009.
•Receiving inbound calls about billing, technical, products and troubleshooting issues.
•Introduce customers, handling angry customers in professional manner, solving their issues, building friendly relationship with customers and take necessary actions that satisfy customers’ needs.
•First call resolution.
•Update the customers with new offers and products.
•Made internal site which is included all information contact center are in need for.
*Was promoted as one of the best agents in Customer Service and got awarded certificate because of the highly professional performance.
*Promoted to be Team Leader for call center
Excellence certificate