SERVICE DELIVERY MANAGER
IBM CANADA
Total years of experience :28 years, 4 Months
• Manage IBM gllbal team to provide a 24/7 support for Scotiabank Retail Branch and ABM environments
• Interact with customers, vendors and management to ensure high level of customer satisfaction and adherence to the Contract Agreement
• Provide a technical leadership and guidelines for the team
• Act a point of escalation and single point of contact for client and other IBM teams
• Manage the IBM service delivery processes to ensure the fulfillment of the SLA/SLO obligations
• Manage project initiatives introduced via RFS process
• Oversee the Change, Problem and Risk management.
• Manage resource assignment according to their skills and availabilities.
Independent consultant delivering high-level expertise in partnering with elite client companies to provide support for complex migration strategy development and project execution. Leveraged strong combination of technology and client satisfaction to guide migration and implement plans for continued client-focused support. Served as functional leader and subject matter expert during system migrations to ensure seamless integration of business content, processes, and procedures in support of business requirements and objectives of technical systems. Provided comprehensive design of project plans and delivered effective execution, including change management
PROJECTS
Note: The list below is only a short sample. Detailed project list is available upon request.
MANULIFE FINICAL - COMPUTER IMAGINING MANAGEMENT AND DEPLOYMENT
Project Scope: Migrate from Windows XP to Windows 7 (12 thousand clients)
Role in project - Solution Architect/Project Manager
• Lead development of the new Windows 7 desktop environment and migration strategy
• Participate in the defining the project scope, effort and timelines
• Manage the computer image design, maintenance and deployment effort
• Mange Application packaging and deployment
• Manage Operating System Deployment (OSD) SCCM environment
• Develop backup and recovery strategy
• Develop and document steady state processes and procedure.
TD WHOLESALE BANKING.- OFFICE 2003 TO OFFICE 2007 MIGRATION ASSESSMENT
Project Scope: Assessment and analysis of the environment in the relation to MS Office 2007 migration
Role in project - Business Analyst
• Collect and analyze data
• Develop deployment strategy
• Assist with Business Case Development
APOTEX INC.- WINDOWS VISTA DESKTOP DEPLOYMENT
(Seventeen-month project)
Project Scope: Migrate from Windows 2000 to Windows Vista/XP with MS Office 2007/2003 (4, 000+ users)
Role in project - Deployment Lead
•
• Lead designing Windows Vista and Windows XP desktop environment
• Build and test Windows Vista and Windows XP images using WDS tools
• Develop and implement virtual desktop solution.
• Develop migration/deployment strategy
• Develop backup and recovery strategy
• Lead application testing (UAT) and evaluation.
• Lead application packaging effort
• Design and lead application distribution
• Deploy/manage server infrastructure: SCCM, MDT, MDS, SQL, PXE, WSAS, IIS,
• Lead Windows Vista and Windows XP desktop migration/deployment effort
WOODBINE ENTERTAINMENT.- NOVELL NDS TO WINDOWS 2008 AD MIGRATION
Project Scope: Migrate from Novell NDS 5.11 to Windows 2008 Active Directory environment
Role in project - Solution Architect / Project Manager
• Develop and manage Project Plan
• Develop Windows 2008 AD network architecture and migration strategy
• Lead Windows 2008 infrastructure deployment and configuration (blade servers with SAN)
• Lead the migration effort
As a member of MCS team assist Microsoft customers to:
Develop and implement Microsoft technologies, and integration with 3rd party systems
Develop IT standards and guidelines
QA customer’s existing environments to provided recommendations/guidance
Review partner solutions to ensure compliance with Microsoft support and Microsoft guidance
Collect and analyze customer business requirements and develop technical solutions
PROJECTS
SUN LIFE FINANCIAL - DESKTOP DEPLOYMENT PLANNING SERVICES
Project Scope: Windows Vista/Office2007 deployment methodology and best practice
Role in project - Strategy Consultant
• Conduct presentation and technical training
• Assist with business case development
• Assist with lab deployment and testing
• Develop Desktop migration and deployment roadmap
BELL CANADA - HOSTED MESSAGING AND COLLABORATION - PROVE OF CONCEPT (POC)
Project Scope: Develop HMC Design and deploy pilot HMC solution
Role in project - Infrastructure Consultant
• Design HMC Infrastructure
• Deploy Virtual Server environment
• Deploy, configure, test and manage all HMC Infrastructure components: Microsoft Provisioning Services, MS Exchange, LSC/OCS, Internet Security and Acceleration Server, SharePoint Server, Microsoft Operation Manager Server, Automated Deployment Server, Active Directory, SQL server, DNS, BlackBerry Server
CIBC - NOVELL TO AD MIGRATION
(Two-month project)
Project Scope:
• Develop Migration strategy and procedure
• Migrate Novell NetWare environment into a Windows 2003 domain
Role in project - Solution Architect / Project Manager
• Assist CIBC to develop the migration strategy and deployment plan
• Assist CIBC to migrate Novell user and data to the Windows 2003 AD domain
ONTARIO MINISTRY OF FINANCE - NDS TO AD MIGRATION
Project Scope:
• Migrate the Novell NDS to the Windows 2003 AD infrastructure
Role in project - Security Analyst / Business Analyst
• Review project plan and methodology
• Review migration strategy
• Review testing strategy
• Develop recommendations
BANK OF MONTREAL (BMO) - APPLICATION VIRTUALIZATION STRATEGY AND DESIGN - SOFTGRID
Project Scope:
• Develop SoftGrid Design and implementation strategy
Role in project - IT Strategy Consultant
• Participate in the solution development
NORTHWESTTEL - WINDOWS SERVER MIGRATION/CONSOLIDATION
Project Scope
• Migrate/Consolidate Windows Servers across domains
Role in project - Infrastructure Consultant / Project Manager
• Develop migration strategy and plan
• Assist with lab deployment and testing
Deploy and configure VMware environment
Conduct test migration
• Assist with migration of the production environment
As part of IBM’s Business development and support centre:
Lead or participate in project proposal development
Assess project scope, effort and skills requirements
Participate in proposal development and RFP evaluation
Prepare and conduct presentations to the IBM clients
Conduct evaluations and assessments
Conduct technical interview for new hires
Provide mentoring and support for junior team members
As a Lead Infrastructure Architect for IBM’s Global Services:
Provide leadership for IBM teams for large and medium scale projects.
Develop project plans
Manage project scope, time, effort and risks.
Develop architecture and implementation plans
Provide guidelines for testing and deployment of various types of IT solution
Prepare and conduct technical training
Conduct interviews and participate in the project staff selection
PROJECTS
TD CANADA TRUST - OS2 LAN TO WINDOWS 2003/XP MIGRATION
(One-year project)
Project Scope:
• Design Windows 2003/XP Architecture and migration strategy
• Migrate the bank retail environment from OS2 to Windows 2003/XP
Role in project - Team Lead / Solution Architect
• Lead 5-6 people team to:
Analyze and document the customer environment and requirements.
Create high level design of the Active Directory forest (approximately 40, 000 users environment)
Create detail design of the retail domain environment (1, 200 branches, 1, 400 servers, 25, 000 users)
Create deployment and migration strategies
Develop test cases and test strategy
Participate in developing forest-wide standards, change management, problem management, security policies etc
Participate in design and developing of Windows XP desktop image and distribution strategy
Manage third party vendors and subcontractors
BANK OF NOVA SCOTIA (BNS) - WINDOWS NT4 TO WINDOWS 2000 MIGRATION
(One-year project)
Project Scope:
• Design Windows 2000 Architecture and migration strategy
• Migrate from Windows NT 4 domain to Windows 2000
Role in project - Team Lead / Solution Architect
• As a Solution Architect/Project Leader, lead 3 people team to:
Create a high-level design of the Active Directory forest (approximately 40, 000 users environment)
Create a detail design and migration strategy of the Windows 2000 “root” domain and one child domain (approximately 8, 000 users environment)
Lead the deployment/migration of the developed solution
Participate in developing forest-wide standards, change management, problem management, security policies etc.
Develop and conduct technical training for the IT personnel.
Design and implement backup solution and develop Disaster Recovery plan
Administer deployed environment
Conduct training end skills transfer.
DOMINION OF CANADA GENERAL INSURANCE - MIGRATION TO WINDOWS 2000/SERVER CONSOLIDATION
(Four-month project)
Project Scope:
• Design Windows 2000 server environment
• Design Server Consolidation and Migration Strategy
• Implement new server infrastructure
Role in project - Solution Architect
• Develop Server consolidation and migration strategy
• Implement new Windows 2000 based server infrastructure and conduct server migration.
• Manage Project scope, timeline and effort
TRILLIUM HEALTH CENTRE - WINDOWS NT 4 AND NETWARE 5.1 TO WINDOWS 2003 AD MIGRATION
(Four-month project)
Project Scope:
• Migrating Windows NT4 domain and Novell NetWare environment into a Windows 2003 domain
Role in project - Solution Architect / Team Lead
• Lead 3 people team to:
Design Windows 2000 AD Architecture
Design SMS 2003 Infrastructure and Procedures
Develop NDS to AD Migration Plan
Develop ZENworks to SMS 2003 migration plan
Develop testing strategy and procedures
Deploy/migrate the designed solution
Administered Windows NT 4 and OS/2 server infrastructure
•Manage network infrastructure
•Provided third level client support.
•Manage backup and recovery
Administered Novell Network and Lotus Notes email infrastructure.