Business Opertaion Professional
IBM India Pvt. Ltd.
Total years of experience :13 years, 4 Months
• Analyzing Sales information & preparing reports for weekly review calls. Prepare Sales, Billing, Revenue & GP Plan & present to the Business Unit Head & team,
• Monitoring sales trends and evaluating the performance assessed against quarterly goals and creating summary dashboards and detailed reports to track key sales metrics,
• Regular Co-ordination and follow up with Sales team with respect to Pipeline, Commited deals, Achievements and maintaining the sales hygiene to give a true picture of the coverage against the target,
• Prepare dashboards & reports for geography review calls (India and AP) and attend the same weekly basis,
• Track & report Utilization of the delivery team and work with the team leaders / project managers to improve the utilization in case of gaps,
• Track project milestones and ensuring timely billing,
• Track project health (internal tool) and alerting the management on the health of the project,
• Work with the team leads / project managers on the Revenue & GP improvement to meet the target,
• Work with the Finance Team to do Cost analysis project wise and improve GP,
• Coordinating with the procurement team to get the best quotes and raise PO for third party services,
• On-boarding new joiners for security team and supporting them understand the process & policies.
• Travel & Logistics arrangement for internal sales team as well for external IBM customers for events.
• Coordinate / Manage team events, Client coordination for events.
Responsibilities:-
• Handling accounts receivable across India, MEA & US.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments,
• Responsible for monitoring and guiding the team at different locations, to ensure smooth functioning of collections and collectively achieve the set targets,
• Accountable for reducing the total receivables of the company,
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department,
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process,
• Communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis,
• Establish and maintain effective and cooperative working relationships with internal as well as external customers,
• Weekly and monthly collection review / reporting to the Management
• Handle and manage a team of 5 members
• Overlook the invoicing for all geographical regions (India, ME & US).
With Personal interest, handled additional responsibilities of organizing Office Events, assisting in creation of policies, workflows and being part of Vishaka Committee (Sexual Harassment in work place).
Premier Field Engineering (PFE) department of Microsoft drives proactive services to premier support customers and
help them optimize their IT environment, their operational practices and helps them adopt Microsoft technologies in
their environment. Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the
most technically complex or politically sensitive support situations in Microsoft.
Responsibilities:-
Managing the operations, utilization, budgeting, reporting and through these activities making sure the
business delivers on its commitments and is strategic in nature.
Creating reports, scorecards, and charts.
Preparing & attending weekly, monthly, quarterly business reviews..
Data quality and accuracy audits.
Drive business reviews, follow up action items to execution and communicate state of the business.
Collaborate with WW operations teams to drive process and tools consistency.
Assist with demand forecast, reporting, trending for managers and premier Competencies in Confidence,
Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Building Partner
Relationships, Analytical Problem Solving, Strategic Insight, Project Management
• Sales Pipeline Management, Preparation & updating of Sales report formats for presentations to Management, preparing win-loss report,
• Maintaining & tracking the Purchase Orders & Non-Disclosure Agreements,
• Preparing Weekly Review presentation for India, Europe & US,
• Conducting & attending review meetings with the Sales & Finance team,
• Maintaining Database of new and existing business customers, arranging them by territory, tracking their purchases,
• Closely work with the sales executives/managers and support them in proposal making for SDL (Secure Development Life Cycle) practice,
• Maintaining and Tracking of Pipeline / Funnel / Commits, Booking, Billing, Revenue and Collections,
• Participate in business review meetings and build integrated view for business forecast,
• Closely work with the Practice Heads to achieve the revenue numbers,
• Closely work with the finance team for generating of invoices as per the milestones to achieve the billing numbers,
• Interacting directly with the customer for payment collection and ensure that the collection target is achieved,
• Analyzing Sales information & Generating Sales Reports for the sales managers & the management. Prepare Sales Plan, Billing Plan, Revenue Plan & Collection plan and report to the management on monthly basis,
• Monitoring the trends and evaluating the performance assessed against monthly sales goals and creating summary dashboards and detailed reports to track key sales metrics.
Additionally, handled complete HR (New Joiner induction & exit management, Appraisal process Management, Interview screening, Employee motivation activities) & Administration (Managing cash, utilities, asset inventory, guest house etc) responsibilities for Mumbai region. Organizing Office events.
• Preparing Sales Order / Job Orders spread sheet,
• Purchase Orders on Suppliers, Preparing Work Orders on Sub-Contractors,
• Coordinating & following-up for delivery of materials at site,
• Preparing Project Status report & updating the Customer,
• Preparing Invoice & Submission of invoice to Customer,
• Payment Collection & Payment follow-ups with Customers.
• Conducting & attending review meetings with the sales & projects team,
• Tracking the booking / billing / collections,
• Tracking of the status of the projects, Cash inflow planning, monitoring and Weekly cash inflow review,
• Coordination & follow-up for delivery of materials & check Stock Availability,
• Managing Cross functional teams, Auditing the internal process adherence,
• Send weekly / monthly reports to the functional head and to administrative head,
• Maintain the records of all the commercial documents job wise starting from LOI / PO,
• To maintain a monthly statement of outstanding payment with due and not due details with the reason for the outstanding, statement of advance payment, cash inflow plan week wise, age analysis of outstanding.
Is 100% subsidiary of IBM India Ltd. and is India’s leading IT infrastructure solutions
integrator. Netsol offers a whole range of IT Infrastructure solutions, services & software for enterprise customers
Responsibilities:-
o Handled Business Controls & Service Delivery Process Audit for ICS