Windows 7 lead Rollout Engineer
Freshfields Bruckhaus Deringer
Total years of experience :4 years, 11 Months
Jan 14 - Present Windows 7 lead Rollout Engineer Freshfields Bruckhaus Deringer
Windows 7 lead migration Engineer in the London office and for offices around the world Inc. Washington D.C, New York, MENA and Moscow. This included scheduling, building machines via SCCM, running checks with each user, migration of machine, floor walking and support.
• Troubleshooting and migrating HP Desktops, Dell Desktops, HP Laptops and Toshiba Laptops.
• Creating assets in SCCM, adding them to collections for the relevant build and required software.
• Troubleshooting SCCM build and USMT issues
• Running USMT for the capture and restore of local data.
• Migrated and trained VIP users on Windows 7 this involved one to one training sessions, explaining different ways of remote working and the use of VPN and Microsoft Lync.
Sept 12 - Jan 14 (Contract) IT Deskside Support RSA GCC
Working for RSA a global leading insurance firm within their Head office branch, providing deskside support to 400 users including Executives and VIP's. This includes face to face and remote support on a range of different issues. Troubleshooting Lotus Notes clients
• Migrating from XP and Office 2003 to Windows 7 & Office 2013 rolls via SCCM deployment. Helping users with any queries and questions of the new OS system
• Application deployment using Microsoft SMS and SCCM
• Setting up boardroom meetings
• Configuring Good enterprise on all smartphones and IPad
• Setting up and troubleshooting Bloomberg Terminals for users
• Undertaking non BAU projects
• Incident manager for deskside
Jun12 - Sept 12 (Contract) Service Desk Analyst Holman Fenwick & Willan
While working for Holman Fenwick and Willan I provided 1st line support to over 800 users. This includes over the telephone and remote support
• Remote assistance using VNC viewer
• Configuring users on Cisco Call manager v6
• Troubleshooting Interwoven issues
• configuring RSA tokens
Oct 11 - Jan 12 (Contract) Service Desk Analyst Allen & Overy
Work for the Out of hours team on a fixed 3 month contract basis, providing service desk support to over 5000 users in offices around the world. This included support over telephone, deskside and remote help for office and home users
• Remote assistance using SCCM Remote control
• Deploying applications using SCCM
• Configuring users on Cisco Call manager v6
• Troubleshooting Omnia 7.5 issues
• Configuring IPADS for work use
• configuring RSA tokens
GNVQ L2: ICT 8 GCSEs: English Literature, English Language, Maths, Double-award Science, Business Studies, Physical Education