senior account manager
wondereight
مجموع سنوات الخبرة :9 years, 1 أشهر
•Take responsibility and exercise overall quality control over the accounts
•Build and maintain internal processes and relationships in order to get things done in the most time and cost ecient way for your client
•Provide strategic direction and ensure successful implementation of client objectives
•Understand client’s business and generate new ideas to enhance client development
•Work closely with clients to uncover business needs and objectives, set strategies with the Business Director, decide how they will be implemented and ensure execution
•Check progress against objectives and take action when necessary
•Look for opportunities, anticipate openings for initiatives and plan for the unexpected
•Build and grow good relationships with clients based on trust, credibility and professional respect
•Eectively manage the account team by fostering a constructive work environment and teamwork and building initiatives when needed
•Take full responsibility for the financial upkeep of the account by ensuring the account runs eciently and undertaking financial negotiations for client fees.
•Act as a strategic partner of the account’s planner by thinking outside the box and bringing insightful and relevant info to the development.
•Regularly report to the BD in order to keep them suciently updated and informed on the daily operations of the account
•Understand customer requirements and needs to oer suitable solutions and generate new business
•Ensure the timely delivery of services and products to clients, Resolve issues to maintain and strengthen customer trust
•Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders
•Coordinating with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
•Working closely with the production team developing creative briefs, guiding creative direction to meet the objectives for all deliverables and public-facing communications, including photography & video assets
•Developing communication strategy in coordination with the digital team, community engagement team, marketing team and parties directly related to the overall communications of the project.
•Managing project priorities and progress with internal stakeholders and team members. •Optimizing and improving processes, conducting project overview and issuing detailed reports to ensure projects meet deadlines.
•Developing and managing budgets for projects and being accountable for delivering against established business goals/objectives.
• Working in partnership with the creative team, developing marketing strategies, creative briefs and guide creative direction to meet objectives for all advertising and public--facing communications, including print, digital, and video assets
• Drive the marketing strategy and positioning of the brands.
• Supervise & Co-ordinate the campaign executions.
• Monitor and report all the marketing activities and their results to identify the success criteria of campaigns, benchmark KPIs, and measure success against identified KPIs
• Determine the marketing budget and ensure the budget is not exceeded
• Managing project priorities and workload with internal stakeholders and team members.
• Conducting research to determine market conditions, developing new products and implementing projects for the organization and their partners
• Leading website development along with the UX/UI Team and the web developers for functional and technical requirements to ensure an exceptional customer experience/journey.
• Negotiating contracts and agreements with third parties related to the projects
• Responsible for maximizing revenue on-site and maximizing upsell/cross-sell/AOV
• Overseeing the digital customer experience including, supporting order lookup and customer service inquiries, coordinating transactional and relationship emails, providing FAQs, overseeing digital properties.
Identifying new potential clients with the aim to convert them into
contracted accounts.
• Processing pre-qualified sales leads & registering new accounts in the
different loyalty programs.
• Fostering loyalty of customers in the SME segment and realizing the revenue
potential.
• Monitor and analyze account activity and customer behavior based on new
business projection monitoring.
• Identify and activate corporate potential by monthly scan of PPB customer
database.
• Provide regular input / exchange with Account Management team, prepare
account handovers based on agreed revenue thresholds.
• Identify and win new customers while growing existing customers to ensure continuous production & profitability
• Schedule commercial appointments to negotiate contracts & bids for the fuel management system
• Develop influential relationships with customers at all levels and strategies to win profitable business from those customers
• Collaborate with marketing to screen potential business deals by researching market strategies, deal requirements, and financials
• Coordinate with Managers to develop new products & services in conformity with customer requirements
• Communicate with other departments to leverage technology and materialize cross-selling
• Represent Company at trade show association and specific events for the development of brand awareness
• Coordinating with regional centers to implement corrective actions if necessary
• Checking all the documentation for import clearance provided by the client to issue the certificate of conformity
• Follow up on pending and new files to ensure a smooth procedure and avoid delays
• Issuance of conformity certificates for orders exported to Iraq, imported to Lebanon
• Issuing adequate inspection fees invoice
Maintaining sales volume & selling price by keeping current with supply and demand & changing trends
• Establishing and adjusting selling prices by monitoring costs, competition, supply and demand
• Handle customer complaints regarding sales and service
• Monitoring customer preferences to determine focus of sales efforts
• Seeking out new customers and sales opportunities